Military Retail Keyholder (Store 6254)

Selling Passion

• Enjoy active selling, including exploring and creating customer needs and closing the sale.
• Utilize GameStop’s Solution Selling Tablet to serve each customer’s needs.
• Demonstrate a passion for exceeding goals.

Provide World-Class Customer Service

• Promptly greet customers, respond to customer questions/concerns quickly, effectively and courteously, assist customers with meeting their video gaming needs, inform customers of special promotions, trade-in program, recommend additional items as appropriate, and thank every customer for shopping at GameStop.
• Circulate throughout the store to assist them.
• Promptly process accurate customer purchases/return transactions via Point-of-Sale (POS) computer system.
• Answer phone calls promptly, courteously and professionally.

Solution Selling Focus

• Drive sales and customer loyalty by creating complete, lasting customer solutions.
• Demonstrate unique interest in every customer. Ask questions and makes recommendations in order to make technology easier and more affordable for every customer.
• Promote GameStop’s unique customer benefits: new title reservations program and Power Up Rewards customer loyalty program.

Team Support

• Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback.
• Actively seeks opportunities to contribute at higher level of service to the business, the customers, and others on the team.
• Assist with supervising Military Retail Keyholders to achieve optimum customer service at all times and ensure that world‐class customer service is consistently provided.
• Provide timely and appropriate feedback to the Assistant Store Manager concerning staff performance and address as directed.
• Assist the Assistant Store Manager with training store associates in all aspects of their job responsibilities, including company/store policies procedures, and guidelines.
• Maintain awareness of associate and customer safety; identify and immediately address potentially hazardous situations.

Operational Agility

• Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable customer experiences in a consistently clean, neat, and well organized store.
• Aid in store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store.
• Aid store team in meeting sales, profit and shrink goals and accomplish administrative and operational duties set by Store Manager.
• Count, balance and reconcile daily business transaction totals correctly and accurately in the POS system.
• Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.
• Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift.
• Supervise and delegate tasks to Military Retail Keyholders in absence of management.
• Verify Military Retail Keyholders’ hours worked for the week and accurately close out the payroll week in absence of management.

BASIC AND PREFERRED QUALIFICATIONS

• Must be at least 18 years of age and present state-required proof of age documents.
• At least 1 year of retail sales, customer service, and/or management experience required.
• High school diploma or GED required.
• Video game knowledge preferred.
• Must be able to bend, stoop, reach with arms / hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet.
• Must be able to work alone and move throughout the store unassisted for up to 10 hours.
• Must have transportation to make bank deposits as required.
• Minimum Qualifications, Job Skills, Abilities:
  • Proficient customer service skills.
  • Communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred.
  • Work in a fast-paced, rapidly changing environment.
  • Operate POS computer system and properly complete required paperwork.
  • Working understanding of basic math functions (add, subtract, multiply, divide).
  • Working knowledge of alphabetizing.
  • Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner.
  • Proficient problem solving skills and judgment abilities.
  • Proficient ability to carry out instructions furnished in written, oral or diagram form.
  • Deliver bank deposits according to loss prevention safety guidelines.
  • Work extended hours/days as necessary, including Sundays.
  • Remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization.
  • Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities.

Pay Range

$18.25-21.00