Military Relations Representative

About the role

The Military Relations Representative serves as a trusted ambassador between the Credit Union and the military community, building strong relationships with service members, families, command leadership, and community partners. This role supports Frontwave’s membership growth, financial readiness, and long-term member engagement through outreach, education, events, and personalized support.

About Frontwave Credit Union

Frontwave Credit Union is a member-owned not-for-profit financial institution serving San Diego, Riverside, San Bernardino, and Imperial counties. Founded in 1952, we have grown to 18 branches with 125,000 members and manage over $1.8 billion in assets. We focus on creating consumer solutions to provide our members and the communities we serve with products and services that enhance quality of life through exceptional service and progressive technology.

Responsibilities

• Implements business development and military relations plan to support credit union goals.
• Represents the Credit Union at military installations, command events, financial education sessions, and community activities.
• Builds and maintains relationships with military leadership, base partners, military support organizations, and community stakeholders.
• Delivers financial education, onboarding support, and one-on-one guidance to help service members and families strengthen financial readiness.
• Supports membership growth and retention by connecting military members with relevant credit union products, services, and resources.
• Coordinates and participates in outreach events, briefings, award ceremonies, welcome aboard sessions, and sponsorship activities, including occasional after-hours work.
• Serves as a resource to internal teams by providing insight into military culture, command priorities, and service member needs.
• Tracks activities, outcomes, member engagement, and partnership opportunities to support reporting and continuous improvement.
• Recommends, creates, and implements programs and promotions that partner with military and related community organizations.
• Makes recommendations for sponsorship opportunities and event participation.
• Researches, analyzes, and resolves complaints and problems affecting member service or the credit union’s image.
• Provides monthly reports documenting results generated by activities, including budgetary expenditures.
• Assists Branch Managers with financial education sessions and group liaison activities.
• Functions effectively under intense time constraints and structured environments.
• Ensures appropriate updates and exchange of information is communicated to management.
• Presents a professional appearance suitable for a military audience.

Requirements

• Bachelor’s Degree in Business or Communications.
• 2-5 years of related experience in business development, sales, or community relations; or an equivalent combination of education and relevant experience.
• Working knowledge of financial industry products, services, and industry trends.
• Thorough knowledge of financial institution services, products, procedures, and lending is preferred.
• Strong business acumen with comfort in performance metrics, operational, and administrative processes.
• Commitment to member service, community engagement, and employee engagement.
• Prior experience working with the United States Marine Corps preferred.
• Must possess a current and valid driver’s license.
• May be required to operate a privately owned vehicle to and from assigned locations.

Benefits

• Competitive pay and 401k matching.
• Mortgage and auto discounts.
• 9-27 days of PTO per year (based on tenure), VTO, and 11 paid holidays.
• Affordable medical, dental, and vision health plans, plus a Flexible Spending Account.
• Employee Assistance Program with a variety of services.
• Career development, training, coaching, mentoring, and tuition reimbursement up to $4,000/year.
• Culture of excellence and continuous improvement.

Pay

Salary Range: $70,304 - $95,671.22

Service Excellence Standards

• We see it. We own it. We get it done.
• We ignite positive experiences.
• We do things right every time.
• We are collaborators – united, cohesive, and engaged.
• We innovate and evolve.
• We create memorable experiences for life.
• We starts with me.