Military Account Manager

About the role

As a Military Account Manager, you will drive sales and revenue growth by prospecting, building, and successfully maintaining and expanding strong military customer relationships. You will provide exceptional customer service while identifying sales opportunities through our variety of program offerings. You will coordinate heavily with internal teams and the supply chain, establishing Dealer of Record opportunities and maintaining accurate, detailed data on customers' needs and opportunities.

Responsibilities

• Generate sales opportunities by proactively working with Military and/or Federal customer end-users to understand their needs and objectives while strategically aligning our solutions to meet those needs.
• Establish Dealer of Record relationships with supply chain partners and negotiate the best possible margins.
• Expand customer base by researching and identifying opportunities with existing customers and uncovering and developing new customer relationships and networks throughout the military sector.
• Conduct follow-up on leads generated via marketing campaigns and internet inquiries.
• Collaborate internally across all supporting resources and teams to ensure customer satisfaction, swiftly address any concerns or issues, and provide feedback on areas of opportunity.
• Maintain detailed documentation within the CRM (Customer Relationship Management) software on customer activities (needs, priorities, opportunities, constraints, etc.).
• Travel extensively (approximately 50% of the time) to military bases, trade shows, industry events, and conferences to expand networks and foster relationships to generate leads for new opportunities.

Requirements

• Higher education preferred.
• Minimum of 4 years of military service.
• Knowledge of military and government bid process and procurement helpful.
• Driver’s license required.
• Ability to leverage years of existing military relationships to build and drive business.
• Strong desire to work with and support all military branches to assist in completing their missions.

Skills

• Excellent verbal and written communication and interpersonal skills with exceptional presentation skills.
• Professional demeanor displaying the ability to build rapport and develop meaningful relationships with all branches of the military.
• Self-driven and proactive in nature with a strong sense of accountability that takes initiative to resolve challenges.
• Strong negotiation skills to ensure value for all parties involved.
• Exceptional research skills with the ability to gather, analyze, and interpret information to support solutions.
• Ability to be mobile and willingness to travel by land and air as needed.
• Highly meticulous and organized to execute multiple projects at once, adhering to deadlines.
• Demonstrates strong team-building qualities such as collaborating with internal departments and suppliers.
• PC proficiency in CRM software (SalesForce) and Microsoft Suite products (Word, Excel, Outlook, PowerPoint, etc.).

Benefits

• 3 weeks of PTO with a generous accrual policy.
• Wellness Program.
• 14 company-paid annual holidays.
• Employee Assistance Program (EAP).
• Flexible work-life balance.
• Nationwide Medical, Dental, Vision, & FSA.
• Casual work environment.
• Optional additional life insurance.
• Progressive Associate Recognition Program.
• Short- & Long-Term Disability.
• Company-provided professional development.
• Annual social and community events.
• Annual Education Assistance Program.
• Company-provided PC and office supplies.
• 401K with bi-weekly Safe Harbor contributions.
• On-site free parking (Hybrid/In-person).

Pay

Salary Range: $76,000 - $100,000