Milieu Manager

About the Role

Responsible for oversight and direction of the milieu and all milieu direct care staff. Manage day-to-day operations of the units to ensure clinical aspects meet all regulatory requirements for the residents.

Responsibilities

• Ensure safe and effective day-to-day management of the milieu through adequate staff coverage, training, and developing sound policies, procedures, and protocols.
• Plan and develop unit schedules and provide a safe and positive environment on the units.
• Maintain staff-ratio compliance.
• Provide training, orientation, direct feedback, coaching, mentoring, and development for new and existing staff.
• Identify staff development, training, and compliance issues with required training.
• Recruit, interview, select, hire, and promote employees for the milieu staff.
• Provide direction to the Milieu Coordinator regarding scheduling of staff as required by regulation and safety needs.
• Oversee or facilitate individual admission and discharge processes.
• Manage the maintenance of records, ensuring content, accuracy, and timeliness of paperwork required by milieu staff.
• Ensure 100% compliance of individual records.
• Maintain timekeeping for staff, conduct evaluations, and implement corrective action as required.
• Provide direction and assistance in supervising residents during crisis intervention, emergencies, and conflict situations, which may include physical management and/or de-escalation.
• Debrief with staff and residents after interventions.
• Assist with patients and cover units/group homes as necessary to maintain ratio.
• Demonstrate a positive, empathetic, and professional attitude toward customers at all times.
• Acknowledge and work to resolve complaints when patient needs are not met.
• Recognize that patient safety is a top priority.
• Perform other functions and tasks as assigned.

Requirements

• Bachelor's degree in a human service field from an accredited college or university.
• Five or more years’ experience in a behavioral health environment.
• Previous supervisory experience.

Qualifications

• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid certification may be required based on state or facility.