Milieu Management Assistant - York Inpatient - Days

Full-time, 72 hours per 2-week pay period. Schedule includes every 3rd weekend and rotating holidays.

About the role

Provides a safe, secure and therapeutic environment for, and responds to the needs of patients, employees, visitors and other customers of the inpatient psychiatric units.

Responsibilities

• Responds to emergency situations such as accidents, injuries, violent behavior or outbursts and safety hazards. Provides assistance, summons proper authorities and polices area to maintain order, safety and to protect patients, employees and visitors.
• Manages and participates in behavioral crises including 1:1 observation, redirection, physical restraint and team crisis interventions.
• Leads and participates in restraints of psychiatric patients under the supervision of a Registered Nurse (RN).
• Monitors conduct of patients and visitors on the unit; reports problems to the RN in charge.
• Participates in room and safety checks on every shift under the supervision of an RN. Reports safety, fire hazards or security violations.
• Assumes responsibility for awareness of behavioral management plans for acute patients in cooperation with treatment team.
• May assist in securing patient valuables or lost and found articles and in maintaining logs of items received.
• Employs all necessary equipment to include Personal Protective Equipment (PPE) during situations that are deemed unsafe and during interactions with precaution patients.
• Assists the charge nurse to provide leadership on the unit. Creates and maintains a therapeutic environment through consistent structure and collaborative problem solving.
• Provides leadership that appropriate tasks are covered in the moment, communicates needs with charge nurse, and steps in to provide support with tasks as needed.
• Provides feedback in a supportive manner and communicates concerns to appropriate parties.
• Provides in-the-moment training and direct coaching to team members regarding unit practices, processes, and procedures.
• Participates in any behavioral health technician duties as needed.
• Must have the ability to safely initiate and use physical-hold techniques to restrain a resisting individual in either standing, seated/kneeling, or floor restraint positions for up to 20 minutes in duration.

Common Expectations

• Demonstrates leadership through collaboration with other team members, maintaining positive solution-focused communication, taking initiative, leading by example, demonstrating open and consistent communication, understanding of diagnosis and clinical interventions, and investing in the development and growth of staff and the program.
• Demonstrates commitment to patients, visitors and other staff by complying with all applicable safety regulations; learning the impact of medical errors and methodology that will lead to reduction of errors; reporting actual and potential errors, as well as hazardous conditions; identifying opportunities to standardize processes and "error proof" systems that will lead to increased safety, and participating in safety education programs and root cause analyses as required.
• Establishes and maintains positive therapeutic relationships with patients and maintains proficiency in principles of de-escalation.

Requirements

• High School Diploma or GED required.
• Less than 1 year of relevant experience required; experience in behavioral, mental health, or social sciences preferred.
• Basic Life Support certification upon hire required.
• Milieu management/de-escalation training within 60 days required.
• Strong interpersonal and communications skills.
• Excellent human relations and oral/written communication skills.

Benefits

• Comprehensive health benefits
• Retirement savings plan
• Paid time off (PTO)
• Education assistance
• Financial education and support, including DailyPay
• Expanded Paid Parental Leave

About Us

WellSpan Health’s vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region’s largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

About The Team

WellSpan York Hospital, built on a solid 140-year legacy of providing high-quality, high-volume, community-based care, is the largest of WellSpan’s eight hospitals. It is a 596-bed acute care community teaching hospital that employs nearly 5,000 people, making WellSpan the largest employer in York County. WellSpan York Hospital serves a diverse population of more than 520,000 residents from the greater York County area. The hospital offers services and programs that feature highly skilled clinical staff, life-saving technology and state-of-the-art facilities to address some of the most complex medical, surgical and behavioral health conditions.

WellSpan York Hospital’s Regional Resource/Level 1 Trauma Center has been accredited by the Pennsylvania Trauma Systems Foundation and is the only accredited trauma center in York, Adams and Franklin counties. It is a nationally recognized teaching hospital with nine residency programs, six allied health schools and other training programs. More than 700 physicians and other professionals are members of WellSpan York Hospital’s medical and dental staff.

WellSpan York Hospital is embarking on a significant five-year project. The centerpiece will be a new, eight-story surgical and critical care tower, which will dramatically expand the hospital’s intensive care unit as well as develop new state-of-the-art surgical suites, making it one of the top 10 largest hospitals in Pennsylvania with approximately 600 beds.