Patient Access Assistant I - York - Days

General Summary

JOB DESCRIPTION

Works under direct supervision. Represents the System in a professional manner, using good customer service practices in the performance of the following duties:

Responsibilities

• Conducts patient interview to collect accurate financial, biographic and demographic information for admission or registration.
• Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required.
• Explains insurance coverages and requirements for precertification/preauthorization, as applicable.
• Premps pre-admission and admitting forms, facilitates room transfers, prepares admitting and discharge reports.
• Reviews pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage and eligibility.
• Collections and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
• Makes bed assignments based on patient preference, condition and diagnosis.
• Receives payments from patients and issues receipts.
• Works with the patient while investigating overpayments and researching other outstanding accounts for additional resource funding.
• Reconciles daily cash and verifies account balances.
• Compiles and distributes information regarding patients' personal, insurance and financial status. Provides appropriate forms to billing and other departments.
• Reviews and prepares admitting and death or birth records to ensure compliance with medical-legal requirements.
• Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards.
• Corresponds with patients to acquire required authorizations and assignments of benefits.
• Maintains the insurance master file and updates as necessary.
• Works with appropriate sources to coordinate precertification requirements with PROs, HMOs and other contractual third parties.
• Aid patients with self-registration and arrival tasks on Welcome Kiosks or on patients’ personal devices.
• Receives payments from patients via the kiosk, manually when applicable, and issues receipts when requested.
• Works with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Qualifications

• Minimum Education: High School Diploma or GED
• High School or G.E.D Required
• Work Experience: Less than 1 year
• 3 - 6 months Required
• Courses and Training: 6-8 week in-house registration procedures and medical terminology courses
• Upon Hire Required
• Knowledge, Skills, and Abilities: Excellent communication and interpersonal skills

Benefits

• Comprehensive health benefits
• Flexible spending and health savings accounts
• Retail savings plan
• Paid time off (PTO)
• Short-term disability
• Education assistance
• Financial education and support, including DailyPay
• Wellness and Wellbeing programs
• Caregiver support via Wellthy
• Childcare referral service via Wellthy