MIH Program Manager

About the Role

Provides direct support to community members before, during, and after 911 emergency service interactions to facilitate continuity of care and improve patient outcomes. A core member of the Mobile Integrated Health Program (MIHP), this role works collaboratively with multiple Monroe County health and human service providers to address the needs of complex patients who receive 911 emergency care and/or use the Emergency Department (ED). The program uses mobile resources to deliver care and services to patients in an out-of-hospital environment in coordination with healthcare facilities or other healthcare providers.

Responsibilities

• Provides emergency medical care at an Emergency Medical Technician (EMT) or Emergency Medical Paramedic level, including:
  • Patient assessments
  • Post-acute care follow-up and treatment compliance
  • Screening patients for depression and substance use disorders
  • Performing outpatient medication reconciliation
  • Administering vaccinations
• Contacts and assists patients in enrolling in various social service programs to help close gaps in care.
• Schedules and conducts patient visits to complete social ecological assessments and follow-ups as assigned.
• Responds on an as-available, as-needed basis to 9-1-1 emergency calls as dispatched by the Monroe County Central Dispatch Center.
• Interacts with other emergency service providers, ED staff, and Care Management teams to coordinate patient care.
• Analyzes historic emergency calls for service to identify patients requiring outreach services.
• Completes all required training within established time frames, documents, and reports findings as requested.
• Evaluates program effectiveness and makes recommendations to improve service delivery.
• Processes all program referrals and assigns appropriate providers.
• Attends meetings with various internal and external community stakeholders.
• Checks Medicaid/Medicare eligibility and recertification; assists patients with obtaining or maintaining coverage as recommended by Indiana’s best practices.
• Responds to low-acuity/non-emergent requests as available for issues that do not require a 911 response.
• Occasionally travels to conferences or other training events.
• Completes other duties as assigned.

Requirements

• Associate’s degree in emergency medicine, healthcare, public health, social work, or equivalent knowledge, skills, and abilities to perform the essential duties of the position (preferred).
• One year of experience as an EMT, in public health, Emergency Medical System (EMS), health screenings, or another health-related field. Additional preference for prior experience working with a community paramedicine or MIHP program.
• Current National Registry or Indiana State Emergency Medical Technician (EMT) certification and CPR certification. Additional preference for mental health first aid or EMT-Paramedic certification or equivalent knowledge, skills, and abilities.
• Strong preference for formal training in public health, social work, or paramedicine.
• Currently possess or be able to obtain a valid Indiana driver’s license with emergency vehicle operation training within 30 days of employment.

Skills

• Ability to sit, stand, and walk for moderate periods of time.
• Occasionally required to perform medium to heavy-level work, including climbing, reaching, pushing, pulling, and lifting up to 40 pounds unassisted or 200 pounds with assistance (as necessary for patient care/transport preparation).
• Ability to work in all weather conditions and handle exposure to unpleasant conditions at patient locations.
• May be exposed to loud noise (sirens) and flashing strobes (emergency vehicle lights).
• Majority of duties occur outside of a City facility, though occasional office-related work is required.
• Reasonable anticipation of contact with human blood, oropharyngeal secretions, and other potentially infectious materials. Required to exercise universal precautions and use personal protective equipment, including N-95 or greater respirators, face shields, gowns, and other devices.
• Ability to quickly learn and adapt to updated medical protocols.
• Analytical skills to provide actionable intelligence for program development using proper data sets.
• High levels of initiative and interpersonal skills.
• Ability to make quick decisions with significant consequences.
• Ability to function well in high-stress situations.
• Well-developed interpersonal skills necessary to maintain professionalism and composure when working with non-compliant and potentially mentally unstable patients.

Schedule

Generally works a flexible 40-hour per week schedule; with proper notice and coordination, may occasionally require work on weekends, nights, or holidays.