Midland 01 (Wadley Ave) Bakery - Food Service Rep - Part time

Job Summary

As a Food Service Representative, you'll provide a well‑stocked, well‑maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Responsibilities

• Provide superior customer service, taking orders by telephone or in person and answering product questions.
• Prepare, package, and merchandise fresh product effectively, including slicing, labeling, rotating, and culling poor‑quality items.
• Assist in technical areas as needed (basic set‑up, clean‑up, baking, frying, decorating).
• Use suggestive selling techniques and product knowledge to meet customer needs and build department sales.
• Clean and sanitize display cases; operate and maintain equipment properly; comply with H‑E‑B food safety, sanitation, and store operating procedures.
• Record production and shrink to aid in production planning.
• Use ordering system applications and the Fresh Production Planner; perform inventory management processes (MSI, PAW) as required.
• Prepare and ensure catering orders are ready for customer pickup when applicable.
• Perform all sanitation and maintenance tasks for deli slicers.
• Serve and package prepared foods at customer request; educate customers on preparation/reheating instructions; pre‑package condiments.
• Cut, slice, dice, and chop food in preparation for chefs.

Qualifications & Key Requirements

• Minimum age: 18 years.
• High school diploma, GED, or equivalent required.
• Completion of Company Orientation required.
• Food safety and sanitation training upon hire required.
• Knowledge of computer systems and equipment (PC, symbol, scales, label machine) – required.
• Strong customer service, communication, and interpersonal skills – required.
• Reading and writing skills – required.
• Planning and organizing skills – required.
• Ability to work in a fast‑paced environment – required.

Physical Demands & Working Conditions

Work in a fast‑paced retail environment performing detailed and precise tasks. Physical requirements vary by department:

• Bakery: Constantly reach at waist, grasp; frequently stand, walk, reach at shoulder, bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements, shoulder abduction; occasional exposure to wet, cold, hot conditions and loud noise; lift 50 lb and manage in excess of 70 lb.
• Deli: Constantly reach at waist, grasp; frequently stand, walk, stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, fine motor movements; occasional exposure to wet, cold, hot conditions and loud noise; lift 55 lb and manage in excess of 65 lb.

Measurements are defined as: Constantly – 5.5+ hours per 8‑hour day; Frequently – 2.5‑5.5 hours; Occasionally – 0‑2.5 hours. Partners must not lift beyond their safe limit and should seek assistance or break down heavy items as needed. Reasonable accommodations may be made for individuals with disabilities.