Middle School Operations Manager

Committed to changing the game for students in Northwest Queens, Forte Preparatory Academy Charter School equips all students in grades 5 through 12 to excel in college preparatory high schools and use their leadership and voice to change the world. Our middle school in Elmhurst has outperformed local districts, Queens County, New York City, and New York State on ELA and Math State exams, doubling proficiency rates in reading and nearly tripling them in math.

About the role

Forte Prep Academy seeks a detail-oriented and proactive Operations Manager to ensure the smooth functioning of various operational aspects, including IT support, event management, material orders, testing coordination, budget/finance/procurement, and risk management. This individual will actively contribute to building an engaged, diverse, and inclusive school community.

Responsibilities

• Manage operations of the school’s main office:
  • Coordinate projects related to custodial and school systems.
  • Support in managing the School Operations Ticketing system.
  • Manage phones (answer, receive, and place calls; take messages).
  • Manage mail (stamp, sign, distribute, prepare, and send outgoing mail).
  • Respond to and address family requests, including providing needed documentation.
  • Ensure systems support translation needs and the easy flow of information for all stakeholders.
• Support the collection and maintenance of student, personnel, and school information (track attendance, manage databases, update contact information, enter data into ATS and other student information systems).
• Assist the administrative team with special projects as needed.
• Move packages weighing up to 30 pounds.
• IT Troubleshooting:
  • Provide technical support to staff, troubleshooting hardware and software issues.
  • Collaborate with IT personnel to resolve technical challenges.
  • Support school systems, classroom technology, copy machines, student and teacher tech, networking equipment, equipment audits, and ticketing systems.
• Inventory Management/Procurement:
  • Manage orders for school materials (poster paper, ink, supplies).
  • Coordinate with vendors to ensure timely and accurate delivery.
  • Manage the supply closet and inventory, ensuring adequate stock levels.
• Event Management:
  • Set up community meetings and events, ensuring all logistical requirements are met.
  • Collaborate with stakeholders to ensure successful event execution.
  • Support the Families Team with event deliverables.
• Testing Coordination:
  • Coordinate the printing and distribution of exam materials.
  • Oversee the check-in and check-out process for exams.

Requirements

• At least 2 years of proven experience in administrative or operations roles, preferably in an educational setting.
• Strong organizational and multitasking skills with attention to detail.
• Initiative and quick, efficient delivery of results.
• Excellent communication and interpersonal abilities.
• Fluent Spanish speaker.
• Proficiency in IT troubleshooting and basic technical support.
• High school diploma or equivalent; additional education or certifications in Operations management or a related field is a plus.

Benefits

• Medical, vision, and dental insurance.
• 403B matching.
• Parental leave.
• Tuition reimbursement.
• Smartphone and laptop provided.

Pay

Salary range is $70,000 - $80,000, commensurate with experience.

Schedule

• Monday to Friday.
• Vaccines required; masks optional (if vaccinated).

Location: Elmhurst, NY 11373. Ability to reliably commute or relocate before starting work is required.