Mid-Shift Client Service Associate

About the role

The Client Service Associate performs customer transactions for all REMPREX-supported terminals at REMPREX Headquarters, located on-site in Lisle, IL. This individual must be able to process information from multiple technology platforms and in an evolving work environment. The CSA is responsible for timely operating decisions based on those inputs to ensure safe, efficient, and customer-oriented service that meets or exceeds our clients’ expectations. The CSA executes the transactional workload to process customer transactions, leveraging a suite of REMPREX technology to improve the customer experience and increase throughput.

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Our core values are Safety, Integrity, Innovation, and Transparency.

Responsibilities

• Provide service to clients utilizing audio/video communication technology
• Process client transactions via any mode necessary
• Accurately and efficiently process transactions to maintain safety, security, and compliance within the Intermodal terminal
• Pay close attention to detail while managing associate console duties
• Adapt to constant change in a fast-paced call center environment
• Quickly learn, adapt and stay abreast of existing and new technologies
• Other duties and responsibilities as assigned

Requirements

• High School diploma or equivalent
• Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs
• Organization skills with strong attention to detail and high levels of professionalism
• Exceptional time management and multi‑tasking skills with the ability to effectively analyze and solve problems
• Strong verbal communication skills, enabling effective collaboration with team members and clients
• Demonstrated ability to collaborate effectively within a team environment, fostering positive relationships with colleagues and stakeholders
• Ability to engage with team members and clients with compassion, fostering a supportive atmosphere that values diverse perspectives
• Proficiency in Microsoft Office applications and a proven interest in technology and innovation, with a willingness to learn new tools and methodologies
• Flexibility in scheduling to allow for extended or adjusted hours as necessary to meet business demands
• Ability and desire to work in an office environment that requires long periods of sitting and viewing computer screens
• Willingness and commitment to REMPREX and Client rules and regulations
• Ability to pass training and