Mid-Market Sales Director (San Ramon)

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Conducting initial assessments, resolving customer issues, and escalating complex cases as necessary.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media inquiries in a timely and professional manner.
• Resolve customer issues independently using knowledge base, CRM tools, and internal resources.
• Escalate difficult or complex cases to supervisors or technical support teams.
• Follow up on customer interactions to ensure satisfaction and gather feedback for improvement.
• Adhere to company policies and procedures, including data privacy and security guidelines.

Requirements

• High school diploma or equivalent.
• Excellent communication skills, both verbal and written.
• Ability to work independently and manage time effectively.
• Experience in customer service or related field preferred.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• None specified.

Skills

• Customer Service
• Problem Solving
• Communication
• Time Management
• Technical Proficiency

Benefits

• Flexible scheduling options.
• Comprehensive training program.
• Competitive compensation package.
• Health insurance benefits.
• Professional development opportunities.

Pay

$20 - $25 per hour based on experience.

Schedule

Variable schedule to accommodate customer needs.