Mid-Market Sales Director

About the role

Responsible for providing exceptional customer service through various channels including phone, email, chat, and social media. Conducting initial assessments, resolving issues, and escalating complex cases as necessary.

Responsibilities

• Handle inbound and outbound calls, emails, chats, and social media inquiries in a timely and professional manner.
• Resolve customer issues and provide solutions using product knowledge and CRM tools.
• Evaluate customer needs and escalate cases to supervisors or technical support teams when required.
• Monitor and maintain high levels of customer satisfaction through proactive communication and problem-solving.
• Utilize CRM systems to manage customer interactions, track tickets, and ensure accurate record-keeping.
• Stay updated on new products, services, and industry trends to enhance customer service delivery.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and manage multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Experience in customer service or related field preferred.

Qualifications

• Strong interpersonal and communication skills.
• Ability to handle stressful situations calmly and professionally.
• Knowledge of CRM software and customer relationship management principles.
• Basic understanding of customer service best practices.

Skills

• Customer Service
• Problem Solving
• Communication
• Technical Support
• CRM Systems

Benefits

Competitive compensation package, comprehensive health insurance, paid time off, professional development opportunities, and more.

Pay

$20 - $25 per hour based on experience and qualifications.

Schedule

Flexible scheduling options available, including part-time and full-time positions.