Mid-Market Sales Director (Remote)

About the role

Join our dynamic team of professionals dedicated to enhancing customer experiences through innovative solutions. This position offers a unique opportunity to contribute to the development and implementation of advanced contact center technologies.

Responsibilities

• Develop and maintain contact center workflows using AI and automation tools.
• Collaborate with cross-functional teams to improve customer engagement and satisfaction.
• Implement and optimize AI-driven agent assist features to enhance agent productivity and customer service.
• Analyze data to identify trends and opportunities for process improvement.
• Stay updated on industry best practices and emerging technologies in contact center automation.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Minimum 3 years of experience in contact center operations or related field.
• Experience with workflow automation tools and AI technologies.
• Strong analytical skills and ability to interpret data to drive business decisions.
• Excellent communication and interpersonal skills.

Qualifications

• Proficiency in Python, Java, or similar programming languages.
• Experience with CRM systems and UC integrations.
• Knowledge of cloud-based infrastructure and services.

Skills

• Strong understanding of contact center operations and customer service principles.
• Ability to work independently and manage multiple projects simultaneously.
• Experience with Agile methodologies and project management tools.

Benefits

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• Continuous professional development opportunities.
• Work-life balance with generous vacation time.

Pay

$75,000 - $90,000 annually based on experience and qualifications.

Schedule

Full-time position with flexible working hours.