Mid-Market Account Manager

About the role

Square's Strategic Account Management organization is seeking an experienced sales professional to drive growth and retention of Mid-Market accounts within our Retail vertical. This team partners with some of Square's most dynamic retail sellers â diverse businesses spanning specialty retail, home goods, health & beauty retail, and food & beverage retail. In this role, you'll serve as a trusted advisor to retail business owners and operators, helping them evaluate their tech stack and scale using Square's ecosystem.

Responsibilities

• Own and maintain relationships across a portfolio of ~175 mid-market retail sellers, driving account expansion, retention, and satisfaction
• Consult with business owners and operators to uncover opportunities across payments, business management, and banking tools
• Retain and grow portfolio through use-case expansion, cross-sell opportunities, and customized seller onboarding experiences
• Identify opportunities for technical Square solutions to address existing customer needs; project manage execution in collaboration with cross-functional teams
• Act as the voice of the customer, advocating for mid-market seller needs with Product, Engineering, and Operations teams
• Negotiate contracts for use-case expansion and retention of your sellers
• Deliver white-glove client service, ensuring resolution of seller issues
• Inform operations and program design for this segment at scale

Requirements

• 5+ years of experience in account management or sales, ideally within SaaS, payments, or POS technology
• Proven success growing and retaining a book of business
• Consistent over-performance on key metrics and revenue targets
• Strong discovery and consultative selling skills
• Experience in the retail industry preferred, but not required
• Technical solutioning skills, including requirements gathering and translating customer needs into scalable solutions
• Demonstrated success retaining and expanding strategic accounts
• Experience negotiating contracts and pricing with senior stakeholders
• Exceptional written and verbal communication skills
• Creative, strategic problem-solver who thrives in ambiguous environments
• Growth mindset, empathetic collaborator, and positive team player

Qualifications

• Passionate about helping businesses succeed
• Ability to build strong relationships with clients
• Strong understanding of the retail industry
• Experience with Square's ecosystem
• Ability to work independently and as part of a team

Skills

• Excellent communication skills
• Strong negotiation and contract management skills
• Ability to identify and solve complex problems
• Knowledge of SaaS, payments, or POS technology
• Experience with Salesforce or similar CRM systems

Benefits

Block offers a comprehensive benefits package including remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning. Learn more about our benefits at Block.

Pay

Starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. Zone A: $52—$78 USD, Zone B: $48.38—$72.54 USD, Zone C: $45.77—$68.62 USD, Zone D: $41.62—$62.38 USD.

Schedule

Remote work is available.