Mid-Market Account Manager

About the role

Replit is one of the fastest growing companies in the world, having gone from $2.5M in ARR to over $150M in just 10 months. We provide the fastest way to turn ideas into software. With our powerful AI-powered Agent and Assistant, anyone can create and launch apps from natural language in just one click. Build and deploy full-stack applications directly from your browser—no setup required. Never written a line of code in your life? No problem. Replit makes software creation accessible, collaborative, and lightning-fast. Join us in our mission to empower the next generation of builders.

Required skills and experience

• 3-5+ years of experience in Customer Success, Commercial Account Management, or technical sales role, preferably in SaaS or developer tools
• Excellent communication skills, with the ability to explain technical concepts to non-technical audiences
• Proven track record of meeting or exceeding renewal and expansion revenue targets
• Experience managing customer relationships from onboarding through renewal and expansion
• Proficiency in using CRM systems and customer success tools (e.g., Hubspot)
• Ability to quickly learn and articulate the value of new technologies to diverse customer segments
• Strong problem-solving skills and consultative approach to customer challenges
• Self-motivated with excellent time management and organizational skills for managing multiple accounts
• Passion for technology and staying current with industry trends, particularly AI and automation
• Experience with or strong interest in AI is a plus
• Comfort with data analysis to drive customer success metrics and identify growth opportunities

Nice to have

• You're an active Replit user
• You've worked at an early-stage startup or in developer tools
• You've experience with rapid prototyping, product development workflows, or business process automation
• You have a degree in Computer Science, Engineering, Business, or a related field (or equivalent practical experience)

Tools + Tech Stack for this role

• Replit
• Hubspot
• Customer success and analytics platforms
• ZoomInfo
• LinkedIn Sales Navigator
• Hashboard
• Hex
• Variety of customer communication and project management tools