Mid-Market Account Manager
for each section heading. Use - for any list of duties/requirements/benefits. Use
for prose.
We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. There's no explicit EEO but there is "We take great pride in being an equal opportunity workplace." That's boilerplate; should be removed. Also "Life at Flex" includes some prose about diversity; we can keep that as prose maybe under About the role? Actually "Life at Flex" is separate but we can incorporate into a section like "About Flex" but not required. The instruction: include a section ONLY when posting has real, specific content for it. So we can have sections: About the role (we have a paragraph), Responsibilities (list of duties), Qualifications (list), Compensation (OTE ranges), Benefits (list), Schedule (hybrid expectation). Also maybe "Life at Flex" could be part of About the role or separate but we can keep as prose under About the role? The posting already has "About The Role" heading; we can treat that as About the role section. Then we have bullet points under "What you'll do" etc. Those are responsibilities. Then "Key Qualifications". Then "Compensation". Then "Life at Flex" and "Benefits". Also "Offices" gives schedule.
We must not include filler like "commensurate with experience" etc. In Compensation section, we have OTE ranges; we should include that. The line "The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks." That's filler; we should not include that as it's vague. We should include the OTE ranges. So we can have a
stating the OTE ranges for different locations.
Benefits: list bullet points.
Schedule: we have hybrid expectation 2-3 days per week.
We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points from responsibilities, qualifications, benefits, etc.
Let's extract responsibilities bullet points:
From "What you'll do":
- Portfolio Management & Prioritization:
* Own and operate a high-volume book of business, prioritizing your time based on account health, engagement signals, and revenue opportunity rather than applying a uniform cadence to every account
* Maintain rigorous CRM hygiene - accurate account data, activity logging, and pipeline/renewal tracking across the full portfolio
* Identify at-risk accounts early using usage and engagement data, and escalate or intervene before renewal risk becomes churn
- Relationship Management & Engagement:
* Establish and maintain relationships with day-to-day and senior stakeholders across your portfolio
* Run structured, efficient touchpoints (e.g., QBRs, check-ins) calibrated to account tier rather than a one-size-fits-all high-touch model
* Act as the primary point of contact for your accounts, looping in specialists or leadership for higher-complexity escalations
* Attend industry events and conduct on-site visits selectively, prioritizing your highest-opportunity or highest-risk accounts - at this volume, travel is the exception rather than the default
- Commercial Execution:
* Execute commercial negotiations efficiently and accurately across a large account count
* Identify and act on upsell/cross-sell opportunities surfaced through data and playbooks, applying repeatable plays rather than building bespoke account strategy for every account
* Contribute to and help refine the playbooks, segmentation logic, and tooling that the Mid Market motion runs on as the segment matures at Flex
We could group these under a single responsibilities list, or separate subheadings? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have a Responsibilities section with a - list. We can include all duty bullets as list items.
Qualifications: Key Qualifications bullet points:
- Account Management Experience: 2-4+ years in Account Management or Customer Success, ideally managing a book of business at volume (multiple concurrent accounts, not a small handful)
- Experience owning renewals and standard commercial negotiations; comfortable operating within defined playbooks and pricing parameters rather than bespoke deal structuring
- Process Orientation: Strong organizational and prioritization skills - proven ability to triage a large portfolio and direct time to where it has the most impact
- Data-Driven: Comfortable using account health, usage, and engagement signals to identify risk and opportunity, and to decide where limited time is best spent
- Strong Communication Skills: High EQ and the ability to build trust quickly and efficiently across a high volume of relationships
- Tech Proficiency: Experience with Salesforce or a comparable CRM is a plus; experience with customer success or health-scoring tooling is a plus
- Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams
- Self Starter: Comfortable operating in a segment where process, tooling, and playbooks are still maturing, and willing to help build them
- Quick Learner: Ability to adapt, learn, and iterate swiftly within the rapid changes in the PropTech/FinTech landscape. Comfortable with ambiguity and a test-and-learn mindset
- T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition.
We should keep all.
Compensation: OTE ranges:
- OTE (NYC/Bay Area, Los Angeles, Seattle) $104,000—$130,000 USD
- OTE (Salt Lake City, all other USA cities) $88,400—$110,500 USD
Also mention it's a commission earning role.
We can include a
stating that it's a commission earning role and list the OTE ranges.
Benefits: For full-time U.S. employees we offer:
- Competitive medical, dental, and vision
- Company equity
- 401(k) plan with company match
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- Free Flex subscription
For full-time non-U.S. employees, we offer:
- Competitive compensation + company equity
- Unlimited PTO
We should include both.
Schedule: Offices: Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
We can include schedule: hybrid expectation 2-3 days per week for those locations; relocation assistance for others.
We should not include "Life at Flex" prose about diversity etc. That's maybe not needed; but we could include a short paragraph about company location and culture? The instruction says remove boilerplate like EEO/equal-opportunity. The "Life at Flex" includes diversity statement and equal opportunity workplace; that's boilerplate. So we should drop that. Also "We understand that it takes a diverse team..." is generic; we can drop.
Thus final HTML:
About the role
As a Mid Market Account Manager, you will be a member of our client-facing team - responsible for the commercial relationship with our customers (Property Management Companies) within our Mid Market segment. You'll own and operate a book of business where consistency, prioritization, and process discipline matter as much as relationship depth. This is a partner role - you will act as the customer's advisor and point of contact - to maintain, retain, and grow the business relationship at scale.
Responsibilities
- Own and operate a high-volume book of business, prioritizing your time based on account health, engagement signals, and revenue opportunity rather than applying a uniform cadence to every account
- Maintain rigorous CRM hygiene - accurate account data, activity logging, and pipeline/renewal tracking across the full portfolio
- Identify at-risk accounts early using usage and engagement data, and escalate or intervene before renewal risk becomes churn
- Establish and maintain relationships with day-to-day and senior stakeholders across your portfolio
- Run structured, efficient touchpoints (e.g., QBRs, check-ins) calibrated to account tier rather than a one-size-fits-all high-touch model
- Act as the primary point of contact for your accounts, looping in specialists or leadership for higher-complexity escalations
- Attend industry events and conduct on-site visits selectively, prioritizing your highest-opportunity or highest-risk accounts - at this volume, travel is the exception rather than the default
- Execute commercial negotiations efficiently and accurately across a large account count
- Identify and act on upsell/cross-sell opportunities surfaced through data and playbooks, applying repeatable plays rather than building bespoke account strategy for every account
- Contribute to and help refine the playbooks, segmentation logic, and tooling that the Mid Market motion runs on as the segment matures at Flex
Qualifications
- Account Management Experience: 2-4+ years in Account Management or Customer Success, ideally managing a book of business at volume (multiple concurrent accounts, not a small handful)
- Experience owning renewals and standard commercial negotiations; comfortable operating within defined playbooks and pricing parameters rather than bespoke deal structuring
- Process Orientation: Strong organizational and prioritization skills - proven ability to triage a large portfolio and direct time to where it has the most impact
- Data-Driven: Comfortable using account health, usage, and engagement signals to identify risk and opportunity, and to decide where limited time is best spent
- Strong Communication Skills: High EQ and the ability to build trust quickly and efficiently across a high volume of relationships
- Tech Proficiency: Experience with Salesforce or a comparable CRM is a plus; experience with customer success or health-scoring tooling is a plus
- Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams
- Self Starter: Comfortable operating in a segment where process, tooling, and playbooks are still maturing, and willing to help build them
- Quick Learner: Ability to adapt, learn, and iterate swiftly within the rapid changes in the PropTech/FinTech landscape. Comfortable with ambiguity and a test-and-learn mindset
- T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition.
Compensation
This is a commission earning role. On Target Earnings (OTE):
- OTE (NYC/Bay Area, Los Angeles, Seattle) $104,000—$130,000 USD
- OTE (Salt Lake City, all other USA cities) $88,400—$110,500 USD
for prose. We must not repeat job title as heading. No Job ID. Remove boilerplate: cookie/navigation/legal/EEO etc. There's no explicit EEO but there is "We take great pride in being an equal opportunity workplace." That's boilerplate; should be removed. Also "Life at Flex" includes some prose about diversity; we can keep that as prose maybe under About the role? Actually "Life at Flex" is separate but we can incorporate into a section like "About Flex" but not required. The instruction: include a section ONLY when posting has real, specific content for it. So we can have sections: About the role (we have a paragraph), Responsibilities (list of duties), Qualifications (list), Compensation (OTE ranges), Benefits (list), Schedule (hybrid expectation). Also maybe "Life at Flex" could be part of About the role or separate but we can keep as prose under About the role? The posting already has "About The Role" heading; we can treat that as About the role section. Then we have bullet points under "What you'll do" etc. Those are responsibilities. Then "Key Qualifications". Then "Compensation". Then "Life at Flex" and "Benefits". Also "Offices" gives schedule. We must not include filler like "commensurate with experience" etc. In Compensation section, we have OTE ranges; we should include that. The line "The compensation range for this role will be commensurate with the candidate's experience and Flex's internal leveling guidelines and benchmarks." That's filler; we should not include that as it's vague. We should include the OTE ranges. So we can have a
stating the OTE ranges for different locations. Benefits: list bullet points. Schedule: we have hybrid expectation 2-3 days per week. We need to preserve all substantive information; do not invent or summarize away detail. So we need to include all bullet points from responsibilities, qualifications, benefits, etc. Let's extract responsibilities bullet points: From "What you'll do": - Portfolio Management & Prioritization: * Own and operate a high-volume book of business, prioritizing your time based on account health, engagement signals, and revenue opportunity rather than applying a uniform cadence to every account * Maintain rigorous CRM hygiene - accurate account data, activity logging, and pipeline/renewal tracking across the full portfolio * Identify at-risk accounts early using usage and engagement data, and escalate or intervene before renewal risk becomes churn - Relationship Management & Engagement: * Establish and maintain relationships with day-to-day and senior stakeholders across your portfolio * Run structured, efficient touchpoints (e.g., QBRs, check-ins) calibrated to account tier rather than a one-size-fits-all high-touch model * Act as the primary point of contact for your accounts, looping in specialists or leadership for higher-complexity escalations * Attend industry events and conduct on-site visits selectively, prioritizing your highest-opportunity or highest-risk accounts - at this volume, travel is the exception rather than the default - Commercial Execution: * Execute commercial negotiations efficiently and accurately across a large account count * Identify and act on upsell/cross-sell opportunities surfaced through data and playbooks, applying repeatable plays rather than building bespoke account strategy for every account * Contribute to and help refine the playbooks, segmentation logic, and tooling that the Mid Market motion runs on as the segment matures at Flex We could group these under a single responsibilities list, or separate subheadings? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we should have a Responsibilities section with a - list. We can include all duty bullets as list items.
Qualifications: Key Qualifications bullet points:
- Account Management Experience: 2-4+ years in Account Management or Customer Success, ideally managing a book of business at volume (multiple concurrent accounts, not a small handful)
- Experience owning renewals and standard commercial negotiations; comfortable operating within defined playbooks and pricing parameters rather than bespoke deal structuring
- Process Orientation: Strong organizational and prioritization skills - proven ability to triage a large portfolio and direct time to where it has the most impact
- Data-Driven: Comfortable using account health, usage, and engagement signals to identify risk and opportunity, and to decide where limited time is best spent
- Strong Communication Skills: High EQ and the ability to build trust quickly and efficiently across a high volume of relationships
- Tech Proficiency: Experience with Salesforce or a comparable CRM is a plus; experience with customer success or health-scoring tooling is a plus
- Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams
- Self Starter: Comfortable operating in a segment where process, tooling, and playbooks are still maturing, and willing to help build them
- Quick Learner: Ability to adapt, learn, and iterate swiftly within the rapid changes in the PropTech/FinTech landscape. Comfortable with ambiguity and a test-and-learn mindset
- T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition.
We should keep all.
Compensation: OTE ranges:
- OTE (NYC/Bay Area, Los Angeles, Seattle) $104,000—$130,000 USD
- OTE (Salt Lake City, all other USA cities) $88,400—$110,500 USD
Also mention it's a commission earning role.
We can include a
stating that it's a commission earning role and list the OTE ranges.
Benefits: For full-time U.S. employees we offer:
- Competitive medical, dental, and vision
- Company equity
- 401(k) plan with company match
- Unlimited paid time off + 13 company paid holidays
- Parental leave
- Free Flex subscription
For full-time non-U.S. employees, we offer:
- Competitive compensation + company equity
- Unlimited PTO
We should include both.
Schedule: Offices: Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program.
We can include schedule: hybrid expectation 2-3 days per week for those locations; relocation assistance for others.
We should not include "Life at Flex" prose about diversity etc. That's maybe not needed; but we could include a short paragraph about company location and culture? The instruction says remove boilerplate like EEO/equal-opportunity. The "Life at Flex" includes diversity statement and equal opportunity workplace; that's boilerplate. So we should drop that. Also "We understand that it takes a diverse team..." is generic; we can drop.
Thus final HTML:
About the role
As a Mid Market Account Manager, you will be a member of our client-facing team - responsible for the commercial relationship with our customers (Property Management Companies) within our Mid Market segment. You'll own and operate a book of business where consistency, prioritization, and process discipline matter as much as relationship depth. This is a partner role - you will act as the customer's advisor and point of contact - to maintain, retain, and grow the business relationship at scale.
Responsibilities
- Own and operate a high-volume book of business, prioritizing your time based on account health, engagement signals, and revenue opportunity rather than applying a uniform cadence to every account
- Maintain rigorous CRM hygiene - accurate account data, activity logging, and pipeline/renewal tracking across the full portfolio
- Identify at-risk accounts early using usage and engagement data, and escalate or intervene before renewal risk becomes churn
- Establish and maintain relationships with day-to-day and senior stakeholders across your portfolio
- Run structured, efficient touchpoints (e.g., QBRs, check-ins) calibrated to account tier rather than a one-size-fits-all high-touch model
- Act as the primary point of contact for your accounts, looping in specialists or leadership for higher-complexity escalations
- Attend industry events and conduct on-site visits selectively, prioritizing your highest-opportunity or highest-risk accounts - at this volume, travel is the exception rather than the default
- Execute commercial negotiations efficiently and accurately across a large account count
- Identify and act on upsell/cross-sell opportunities surfaced through data and playbooks, applying repeatable plays rather than building bespoke account strategy for every account
- Contribute to and help refine the playbooks, segmentation logic, and tooling that the Mid Market motion runs on as the segment matures at Flex
Qualifications
- Account Management Experience: 2-4+ years in Account Management or Customer Success, ideally managing a book of business at volume (multiple concurrent accounts, not a small handful)
- Experience owning renewals and standard commercial negotiations; comfortable operating within defined playbooks and pricing parameters rather than bespoke deal structuring
- Process Orientation: Strong organizational and prioritization skills - proven ability to triage a large portfolio and direct time to where it has the most impact
- Data-Driven: Comfortable using account health, usage, and engagement signals to identify risk and opportunity, and to decide where limited time is best spent
- Strong Communication Skills: High EQ and the ability to build trust quickly and efficiently across a high volume of relationships
- Tech Proficiency: Experience with Salesforce or a comparable CRM is a plus; experience with customer success or health-scoring tooling is a plus
- Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams
- Self Starter: Comfortable operating in a segment where process, tooling, and playbooks are still maturing, and willing to help build them
- Quick Learner: Ability to adapt, learn, and iterate swiftly within the rapid changes in the PropTech/FinTech landscape. Comfortable with ambiguity and a test-and-learn mindset
- T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition.
Compensation
This is a commission earning role. On Target Earnings (OTE):
- OTE (NYC/Bay Area, Los Angeles, Seattle) $104,000—$130,000 USD
- OTE (Salt Lake City, all other USA cities) $88,400—$110,500 USD
stating that it's a commission earning role and list the OTE ranges. Benefits: For full-time U.S. employees we offer: - Competitive medical, dental, and vision - Company equity - 401(k) plan with company match - Unlimited paid time off + 13 company paid holidays - Parental leave - Free Flex subscription For full-time non-U.S. employees, we offer: - Competitive compensation + company equity - Unlimited PTO We should include both. Schedule: Offices: Roles posted in New York, San Francisco, and Salt Lake City are hybrid positions with on-site expectations of 2-3 days per week in our local offices. For candidates outside of these areas, you may be eligible for our relocation assistance program. We can include schedule: hybrid expectation 2-3 days per week for those locations; relocation assistance for others. We should not include "Life at Flex" prose about diversity etc. That's maybe not needed; but we could include a short paragraph about company location and culture? The instruction says remove boilerplate like EEO/equal-opportunity. The "Life at Flex" includes diversity statement and equal opportunity workplace; that's boilerplate. So we should drop that. Also "We understand that it takes a diverse team..." is generic; we can drop. Thus final HTML:
About the role
As a Mid Market Account Manager, you will be a member of our client-facing team - responsible for the commercial relationship with our customers (Property Management Companies) within our Mid Market segment. You'll own and operate a book of business where consistency, prioritization, and process discipline matter as much as relationship depth. This is a partner role - you will act as the customer's advisor and point of contact - to maintain, retain, and grow the business relationship at scale.
Responsibilities
- Own and operate a high-volume book of business, prioritizing your time based on account health, engagement signals, and revenue opportunity rather than applying a uniform cadence to every account
- Maintain rigorous CRM hygiene - accurate account data, activity logging, and pipeline/renewal tracking across the full portfolio
- Identify at-risk accounts early using usage and engagement data, and escalate or intervene before renewal risk becomes churn
- Establish and maintain relationships with day-to-day and senior stakeholders across your portfolio
- Run structured, efficient touchpoints (e.g., QBRs, check-ins) calibrated to account tier rather than a one-size-fits-all high-touch model
- Act as the primary point of contact for your accounts, looping in specialists or leadership for higher-complexity escalations
- Attend industry events and conduct on-site visits selectively, prioritizing your highest-opportunity or highest-risk accounts - at this volume, travel is the exception rather than the default
- Execute commercial negotiations efficiently and accurately across a large account count
- Identify and act on upsell/cross-sell opportunities surfaced through data and playbooks, applying repeatable plays rather than building bespoke account strategy for every account
- Contribute to and help refine the playbooks, segmentation logic, and tooling that the Mid Market motion runs on as the segment matures at Flex
Qualifications
- Account Management Experience: 2-4+ years in Account Management or Customer Success, ideally managing a book of business at volume (multiple concurrent accounts, not a small handful)
- Experience owning renewals and standard commercial negotiations; comfortable operating within defined playbooks and pricing parameters rather than bespoke deal structuring
- Process Orientation: Strong organizational and prioritization skills - proven ability to triage a large portfolio and direct time to where it has the most impact
- Data-Driven: Comfortable using account health, usage, and engagement signals to identify risk and opportunity, and to decide where limited time is best spent
- Strong Communication Skills: High EQ and the ability to build trust quickly and efficiently across a high volume of relationships
- Tech Proficiency: Experience with Salesforce or a comparable CRM is a plus; experience with customer success or health-scoring tooling is a plus
- Cross-Functional Collaboration: Proven ability to collaborate effectively across Sales, Marketing, Customer Success, and Product teams
- Self Starter: Comfortable operating in a segment where process, tooling, and playbooks are still maturing, and willing to help build them
- Quick Learner: Ability to adapt, learn, and iterate swiftly within the rapid changes in the PropTech/FinTech landscape. Comfortable with ambiguity and a test-and-learn mindset
- T.O.E: Last, but certainly not least, Team Over Everything. Our positive, team first culture is everything here at Flex. This role requires an even temperament that is always willing to put the team ahead of individual recognition.
Compensation
This is a commission earning role. On Target Earnings (OTE):
- OTE (NYC/Bay Area, Los Angeles, Seattle) $104,000—$130,000 USD
- OTE (Salt Lake City, all other USA cities) $88,400—$110,500 USD