Mid-Market Account Executive, Americas

About the role

As an Account Executive (Mid-Market) at Customer.io, you will represent the company to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close) handling both inbound and outbound demand. Customer.io powers automated communication that people actually want to receive, serving over 8,000 companies from scrappy startups to global brands who send billions of emails, push notifications, in-app messages, and SMS every day using real-time behavioral data.

Responsibilities

• Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Conduct discovery calls to understand customer business challenges and goals; position Customer.io's solutions to meet these needs effectively.
• Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
• Engage in high-volume prospecting, cold and warm outreach.
• Manage the full sales cycle for deals typically under $50,000 ACV.
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs.

Qualifications

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
• Located in the UK, Ireland, or the Americas (Canada and USA) – candidates must be based in one of these regions.
• Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech.
• Familiarity with MEDDPICC or a similar consultative selling framework.
• Excellent written and verbal communication skills with a professional, engaging presence.
• Strong ability to identify customer business needs and position relevant solutions effectively.
• Focus on mid-market accounts