Mid-Market Account Executive, Americas

We're expanding our sales team in the United States and seeking motivated and successful Account Executives at the Mid-Market level to join us! This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility. As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.

About Customer.io

Over 8,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

Responsibilities

• Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
• Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
• Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
• Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
• Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
• Engage in high-volume prospecting, cold and warm outreach.
• Manage the full sales cycle for deals typically under $50,000 ACV.
• Drive growth within mid-sized clients, nurturing relationships and uncovering business needs.

Qualifications

• 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts.
• Candidates must be located in the UK, Ireland, or the Americas (Canada and the USA).
• Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech.
• Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
• Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
• Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition.
• Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals.
• Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities.

Compensation & Benefits

We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
• 16 weeks paid parental leave.
• Unlimited PTO.
• Stipends for remote work and wellness.
• Professional development budget.