Mid-Level Systems Administrator

About the role

Performs administration of cloud and on-site technologies and provides end-to-end solutions for IT Systems. Creates and configures virtual and physical machines in a multi-platform environment. Monitors system performance and addresses any issues through an effective support process. Provide technical expertise supporting information system components, infrastructure integration and maintenance to satisfy system security requirements for several stakeholders. Provide direct customer service and technical support to local and remote users as required via phone, e-mail, on-line systems and in person. Configure information technology infrastructure in accordance with best practices and DISA STIGs.

Responsibilities

• Maintains the integrity and security of servers and systems applicable to the compliance of RMF accreditation packages.
• Monitor, evaluate, and maintain systems and procedures to safeguard information systems, networks and databases.
• Install software, updates, patches and upgrades.
• Install, configure and manage ADS or Azure DevOps Server repositories.
• Understanding of software configuration management, build, deployment and release management, application lifecycle management, infrastructure, and DevOps tools and processes.
• Have a customer centric approach and provide all level of support for the technical and cyber team as well as the user base community.
• Provide hands-on guidance to programming staff on topics such as branching and merging, workstation configuration, and general use of the tools.
• Monitor infrastructure for version currency.
• Work with the data center vendor and the application teams to upgrade servers, operating systems, middleware software, database software, and agency applications.
• Coordinate OS, middleware, and database patching. Notify affected teams of the upgrade and patching activities.
• Similarly, work with application teams to identify server needs for new applications.
• Provides advice and training to end-users and provides mentorship to junior team members.
• Other duties as assigned.

Qualifications

• Bachelor's degree in Computer Information Systems, Information Technology, Computer Science, or a related technical field. Additional experience may substitute for degree.
• 2-7 years of relevant experience
• Working knowledge of current systems and applications.
• Ability to troubleshoot and resolve software and hardware conflicts.
• Be able to quickly adapt to new situations, have a strong commitment to a team environment, maintain a capacity to work with little supervision, and the willingness to learn new technologies.
• Experience with storage, backup and disaster recovery technologies.
• MS Windows server installation/configuration experience.
• Group Policy / Active Directory configuration and management.
• Experience with PowerShell.
• Active Directory.
• Folder permission management.
• Knowledge of O365, SharePoint, and Azure.
• Knowledge of VMware, MACs, Linux.
• Azure Group Policy administration, system security and AD integration.
• Microsoft Azure SQL Database and Azure Blob storage experience.
• Must be able to obtain and maintain a DoD Security Clearance.
• U.S. Citizenship.

Skills

• Knowledge of office administration and procedures.
• Exceptional judgment capabilities and relationship management skills.
• Excellent communication, teamwork, and client service skills; ability to clearly communicate in discussions and written documents, and to deliver feedback clearly and tactfully.
• Interact with a diverse array of customers and staff in a professional and courteous manner.
• Work independently with accountability for accurate and complete results.
• Be extremely organized and exceptionally detail oriented.
• Work well both independently and in a team environment.
• Be energized by a fast-paced work environment.
• Must be able to communicate with others effectively.
• Analyze information and respond appropriately.
• Manage time wisely and prioritize tasks.
• Provide superior customer service.
• Multi-task in a pleasant manner.
• Work well under pressure.

Certifications

• CompTIA Security+ CE, preferred.
• Microsoft MCP or MCSA, preferred.

Pay

Pay Range $68,500-110,000

Schedule

Regular hours are 8:00 a.m. - 5:00 p.m. Monday-Friday, however, additional hours may be required on occasion. Regular and punctual attendance is required.

Benefits

• Excellent insurance coverage
• 401(k) match
• Generous PTO
• Health and wellness incentives
• Tuition and certification reimbursement
• Countless opportunities to give back to the community through i3 Cares