Mid-Level Shipboard Technician (POR) / IT Technician II

About the role

Our team in Chesapeake, VA, has an immediate need for a Mid-Level Shipboard Technician (POR) / IT Technician II to provide technical support, troubleshooting, maintenance, and installation services for U.S. Navy shipboard information technology infrastructure. The successful candidate will support shipboard Navy networks and IT equipment, perform break-fix repairs, assist with system installations and lifecycle upgrades, and help restore equipment and network services to normal operational status. This position requires hands-on technical support at Navy bases, Naval Shipyards, and aboard Navy vessels. The ideal candidate will have experience troubleshooting Microsoft Windows systems, supporting network infrastructure, documenting technical issues, and coordinating work with Navy personnel, customer representatives, and other technical support teams. Work arrangement is on-site only; no remote or hybrid work. Travel to Navy bases, Naval Shipyards, and shipboard work locations is required.

Responsibilities

• Perform and assist with new installations, system replacements, and lifecycle upgrades for shipboard Navy IT networks and equipment, including CANES, COMPOSE, and FSE.
• Provide general infrastructure support, including troubleshooting, diagnostics, break-fix repairs, and equipment maintenance.
• Respond to, document, track, and update trouble calls using the Navy Enterprise Service Desk (NESD) system.
• Troubleshoot and analyze hardware, software, Microsoft Windows systems, and network connectivity issues to identify root causes and implement corrective actions.
• Perform repair and restoration activities to return IT equipment, systems, and network services to normal operational status.
• Support the installation, configuration, testing, and verification of shipboard IT equipment and network components.
• Provide shipboard training and technical guidance to crew members on local area network (LAN) operations and IT equipment usage.
• Coordinate daily planned activities with customer representatives, shipboard personnel, and other contractors providing specialized LAN and network communications support.
• Prepare and submit daily work reports documenting completed tasks, outstanding issues, equipment status, and other relevant technical activities.
• Respond to requests for ad hoc data, network configuration information, and IT equipment inventory reports.
• Maintain accurate technical documentation and equipment configuration information in accordance with established procedures.
• Follow applicable site access, safety, security, and shipyard procedures while performing work at Navy facilities and aboard vessels.
• Perform additional technical support duties as assigned.

Qualifications

• High school diploma or equivalent.
• Active Secret security clearance.
• CompTIA Security+ certification or an equivalent accepted certification.
• Demonstrated experience providing IT infrastructure support, technical troubleshooting, and break-fix services.
• Experience troubleshooting and supporting Microsoft Windows systems, IT equipment, and network connectivity.
• Ability to document, track, and update technical support requests and trouble calls using a service desk or ticketing system.
• Strong analytical and problem-solving skills, with the ability to identify issues and implement effective corrective actions.
• Effective written and verbal communication skills, including the ability to prepare technical work reports and coordinate with customers and technical teams.
• Ability to work independently and collaboratively in operational environments.
• Ability to travel to Navy bases, Naval Shipyards, and shipboard work locations as required.
• Ability to regularly lift up to 40 pounds.
• Ability to provide and use required personal protective equipment (PPE), including a hard hat and reflective gear.

Pay

The anticipated salary range for this role is $73,000 to $78,000 annually. The anticipated salary range for this position is provided in accordance with applicable pay transparency laws. The final starting salary will be determined based on a variety of job-related factors, including the selected candidate's qualifications, skills, relevant experience, education, certifications, and work location (where applicable), as well as internal equity and market considerations. We use E-Verify to confirm the identity and employment eligibility of all new hires.