Mid-Level Customer Quality Support Representative

Responsibilities

• Represent Spirit as a customer quality representative (CQS).
• Cook up non-conformances with the customer and provide visibility.
• Collaborate with all levels of management on aircraft structure repairs identified by Engineering as significant (SRL).
• Review all non-conformances that may be sensitive (CSI) to the customer and end user.
• Apply knowledge of quality policies and governmental regulations to develop and administer long-range customer inspection plans, acting as agent/designee for customer, to meet contractual and other requirements.
• Plan and coordinate improvements in manufacturing (e.g., hardware and tool acceptance, variability reduction, developing key suppliers, and assembly operations, etc.).
• Apply knowledge of engineering (e.g., manufacturing, tooling, quality, and statistics, etc.) to analyze requirements of contracts, drawings, and specifications to develop plans for the application of quality disciplines to processes.
• Perform configuration audits and reviews of products, tools, and processes.
• Compile, measure, and analyze process capability data, models to perform trend analyses and risk assessments.
• Skill in process improvement methodologies (i.e., root cause analysis) to plan and coordinate process improvements.
• Ensure sequenced inspection control points, create and maintain inspection accountability systems.
• Identify, evaluate, and implement preventative measures, corrective action, procedural changes, process improvements and present resultant findings.
• Provide education and coaching on the Quality Management System and Manufacturing Verification Process.

Qualifications

• Basic Qualifications (Required Skills/Experience): 5+ years of experience in a quality discipline, preferably in inspection, aerospace, or manufacturing
• MS Office (power point & excel) experience
• Preferred Qualifications (Desired Skills/Experience): Strong verbal and written communication skills with attention to detail
• Leadership experience helpful
• Experienced desired with MES (Manufacturing Execution Systems)
• Ability to work effectively in a dynamic and team-based environment
• Ability to prioritize requests from multiple sources and support requirements
• Self-motivated; taking ownership of projects and issues, including follow through to closure and resolution
• Great attitude and willingness to learn