Mid-Level Customer Quality Support Representative

This role is at Spirit AeroSystems, Inc., a wholly owned subsidiary of The Boeing Company, supporting Spirit’s Commercial Business Units. Spirit Commercial designs and builds commercial aerostructures, including fuselages, pylons, nacelles, and wing components, with a focus on innovative composite and aluminum manufacturing solutions.

Responsibilities

• Represent Spirit as a customer quality representative (CQS).
• Coordinate non-conformances with the customer and provide visibility.
• Collaborate with all levels of management on aircraft structure repairs identified by Engineering as significant (SRL).
• Review all non-conformances that may be sensitive (CSI) to the customer and end user.
• Attend, interface, and present data during customer meetings.
• Apply knowledge of quality policies and governmental regulations to develop and administer long-range customer inspection plans, acting as agent/designee for the customer, to meet contractual and other requirements.
• Plan and coordinate improvements in manufacturing (e.g., hardware and tool acceptance, variability reduction, developing key suppliers, and assembly operations).
• Perform design reviews to ensure that quality is engineered into the product and tool.
• Apply knowledge of engineering (e.g., manufacturing, tooling, quality, and statistics) to analyze requirements of contracts, drawings, and specifications to develop plans for the application of quality disciplines to processes.
• Perform configuration audits and reviews of products, tools, and processes.
• Compile, measure, and analyze process capability data, models to perform trend analyses and risk assessments.
• Use process improvement methodologies (i.e., root cause analysis) to plan and coordinate process improvements.
• Ensure sequenced inspection control points, create and maintain inspection accountability systems.
• Identify, evaluate, and implement preventative measures, corrective action, procedural changes, process improvements, and present resultant findings.
• Provide education and coaching on the Quality Management System and Manufacturing Verification Process.

Requirements

• 5+ years of experience in a quality discipline, preferably in inspection, aerospace, or manufacturing.
• Working with engineering drawings and customer specifications.
• MS Office (PowerPoint & Excel) experience.

Qualifications

• Strong verbal and written communication skills with attention to detail.
• Quality inspection experience helpful but not required.
• Leadership experience helpful.
• Experience with MES (Manufacturing Execution Systems) desired.
• Ability to work effectively in a dynamic and team-based environment.
• Ability to prioritize requests from multiple sources and support requirements.
• Self-motivated; taking ownership of projects and issues, including follow-through to closure and resolution.
• Great attitude and willingness to learn.

This is a union-represented position. We are a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria are met as outlined in our policies.

Benefits

We provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including:

• Health insurance
• Flexible spending accounts
• Health savings accounts
• Retirement savings plans
• Life and disability insurance programs
• Programs that provide for both paid and unpaid time away from work

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay

Pay is based upon candidate experience and qualifications, as well as market and business considerations.

• Summary Pay Range - Mid-Level (Level 3): $73,400 - $112,550
• Join Spirit AeroSystems’ Kansas team and you may be eligible for a $5,000 state of Kansas Aviation tax credit for up to five years.

This position must meet export control compliance requirements. To meet these requirements, a “U.S. Person” as defined by 22 C.F.R. § 120.15 is required. “U.S. Person” includes U.S. Citizen, lawful permanent resident, refugee, or asylee.