Mid-Atlantic Operations Manager

MCA, your trusted advisor for wireless communications, data, and security, is seeking an experienced Regional Operations Manager to support our fast-growing Voice (MSS) division within the Mid-Atlantic region. MCA seeks team members who share our values: service, growth, teamwork, and safety. As a Military Friendly Employer, we welcome veterans, with over 250 already on board. Join us and become part of the MCA family, where we prioritize both work and enjoyment.

Responsibilities

• Oversee day-to-day operations across multiple states to ensure timely, accurate, and efficient execution of service delivery and customer operational support.
• Lead, coach, and develop team members to drive performance, operational excellence, and professional growth.
• Champion continuous improvement by identifying operational gaps, implementing scalable solutions, and standardizing best practices across the region.
• Monitor, analyze, and manage key performance indicators (KPIs) to improve service quality, operational efficiency, and overall performance.
• Partner closely with Sales, Service, Finance, and other cross-functional teams to support customer needs, resolve escalations, and streamline end-to-end workflows.
• Ensure effective allocation and utilization of labor, budget, and operational resources to meet customer and business objectives.
• Collaborate with other Regional Operations Managers to maintain alignment, share insights, and support regional and company-wide initiatives.
• Perform additional responsibilities and special projects as needed.

Requirements

• 5+ years of leadership experience in customer operations, service delivery, or project management within a multi-site environment.
• Direct experience overseeing and leading a team in customer operational job functions like service dispatching, inventory management, shipping and receiving, purchasing, and order management.
• Demonstrated success in driving change management, process improvement, and team development.
• Strong analytical and business acumen, with the ability to interpret data, manage KPIs, and translate insights into actionable strategies.
• Experience in telecommunications, wireless communications, or related industries strongly preferred.
• Proficiency with operational systems and reporting tools; experience with Ormandy and Tableau is a plus.
• Exceptional communication and presentation skills, with the ability to influence and collaborate at all levels of the organization.
• Highly organized, with the ability to prioritize multiple initiatives while delivering operational excellence.
• Bachelor’s degree preferred; equivalent experience considered.

Benefits

• Medical
• Dental
• Vision
• 401K
• PTO
• Holiday Pay
• Education Incentives
• and more

This is a remote position, but the individual must be willing to travel as needed to support the company, customers, and direct reports; a company vehicle will be provided for business-related travel. Preferred residence in Pennsylvania, Maryland, Virginia, or West Virginia. The physical environment requires some indoor and outdoor work: indoor work involves long hours of sitting, standing, or walking, while outdoor conditions can vary (heat/cold, wet/humid, dry/arid) typical of a construction environment. The role includes direct reports.