MID Account Management Support Specialist

About the role

The Account Management Support Specialist plays a critical internal support role within the Medically Integrated Dispensing (MID) organization. This position partners closely with MID Account Managers and cross-functional internal teams to help ensure high-quality service delivery, operational execution, and issue resolution across assigned accounts.

Responsibilities

• Provide ongoing operational, analytical, and coordination support to assigned MID Account Managers.
• Support the execution of account strategies, value-add initiatives, and internal account plans.
• Aid in account prioritization, tracking of initiatives, and monitoring progress against defined objectives.
• Serve as an internal escalation and triage point for account-related issues, coordinating resolution across internal teams.
• Prepare internal summaries, SOPs, reference materials, and documentation to support account execution.
• Track, document, and coordinate resolution of account issues across internal teams through to closure.
• Support development and maintenance of internal issue-tracking and reporting tools.
• Help set realistic internal expectations related to timelines, dependencies, and support requirements.
• Identify recurring issues or operational gaps and escalate trends with recommended corrective actions.
• Monitor and analyze pharmacy and dispensary operational and financial performance metrics.
• Support preparation of internal business summaries, ROI analyses, growth projections, and performance trackers.
• Maintain awareness of account-specific contracts, payer dynamics, and GPO structures to support internal decision-making.
• Provide analytical and market insight support related to payers, manufacturers, and competitive dynamics.
• Partner with internal teams to support consistent execution, implementation readiness, and optimization activities.
• Facilitate internal alignment between Account Managers and supporting teams on priorities, risks, and deliverables.
• Support internal knowledge sharing and best-practice development across the MID organization.
• Contribute to process improvement initiatives to enhance account support efficiency and scalability.

Requirements

• Typically requires 4+ years of relevant experience.
• 4-year undergraduate degree or equivalent professional experience.
• Knowledge of pharmacy operations, workflow, systems, and credentialing processes.
• Understanding of Medically Integrated Dispensing and specialty pharmacy business models.
• Experience with payer landscapes, reimbursement dynamics, and industry trends.
• Strong analytical and documentation skills to support internal reporting and planning.

Qualifications

• Ability to triage, troubleshoot, and coordinate resolution of complex account issues.
• Strong internal customer focus with attention to detail and accountability.
• Strategic and analytical thinker with operational discipline.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional judgment, confidentiality, and business acumen.
• Continuous learner with awareness of pharmaceutical industry trends and processes.