Microsoft Solutions Associate

Responsibilities

• Thrive in a fast-paced sales and customer-focused environment.
• Support the success of the Business Solutions Group by functioning as a dedicated Microsoft resource.
• Work closely with Sales, Sales leadership, and customers to provide recommendations that align with customer goals.
• Refers more complex scenarios to higher-level team members.
• Delivers industry-based insights to customers, focusing on pain points and leading to Microsoft modern solutions.
• Provides Microsoft Volume Licensing (MVL) product, pricing, and program guidance to Account Managers and customers.
• Acts as a dedicated consultative resource for Sales, Sales leadership, and customers, focusing on positioning value-added services to the customer.
• Works with POD SAs to identify and pipeline opportunities to sell advanced technology products to Microsoft customers.
• Manages inbound Xcelerate requests from Account Managers in a timely manner.
• Works within Connection's case management system to process contract amendments, CIWs, CICRs, supplemental CPS orders, direct billing orders, and Direct billing EA quoting, and adds customer online tenants.
• Stays current on new product developments through online research.
• Communicates with and trains Account Managers to provide efficient customer responses using tools like the MS Solution Sales Resource Page, Volume License Portal, and Microsoft Product Cheat Sheets.
• Executes outbound sales development activity based on specific Connection or Microsoft campaigns.
• Maintains positive relations with vendor resources and account teams.
• Completes Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire.

Qualifications

• Working knowledge of Microsoft solutions and programs with the ability to complete on-the-job training leading to certification.
• Proven sales, sales support, or similar experience with the ability to negotiate and present the best solutions.
• Intermediate Microsoft Excel skills with the ability to present complex information to customers.
• Attention to detail in composing, keying, and proofing professional business materials.
• Adaptable with the ability to switch tasks based on shifting priorities.
• Articulate with the ability to express oneself clearly and professionally in both written and oral communication.
• Interpersonal skills with the ability to work well with all levels in the organization.
• Intuitive with the ability to perceive others' feelings and motives quickly from subtle signals.
• Organized with the ability to document activities, anticipate problems, plan schedules, and monitor performance according to priorities and deadlines.
• Quick study with the ability to master a situation or learn new things with minimal direction or training.

Pay

Min USD $28.85/Hr. Max USD $36.74/Hr.