Microsoft Operations Engineer

About The Opportunity

A growing enterprise organization is seeking a Modern Workplace Engineer (DWX) to support, enhance, and evolve its digital workplace environment. This individual will play a key role in maintaining collaboration, endpoint management, identity, and productivity platforms while partnering closely with support teams and business stakeholders to deliver a seamless employee technology experience.

We're looking for someone who enjoys solving difficult technical problems, improving operational processes, and helping end users succeed. The ideal candidate is equally comfortable troubleshooting a complex escalation, implementing new solutions, documenting best practices, and identifying opportunities for automation.

What You'll Do

• Provide engineering support across Microsoft cloud technologies, endpoint management, identity services, collaboration platforms, and workplace productivity solutions.
• Investigate escalated technical issues, identify root causes, and implement long-term solutions rather than temporary workarounds.
• Partner with Service Desk and End User Support teams to improve operational maturity through documentation, knowledge transfer, and process improvement.
• Develop and maintain technical documentation, operational procedures, and support runbooks.
• Execute technology initiatives from planning through implementation, testing, deployment, and operational handoff.
• Collaborate with infrastructure, security, architecture, and application teams to support enterprise-wide initiatives.
• Identify opportunities to automate repetitive tasks and improve operational efficiency through scripting and modern management tools.
• Contribute to incident, problem, and change management activities while maintaining a strong service-oriented mindset.
• Utilize modern AI-assisted tools where appropriate to accelerate troubleshooting, documentation, analysis, and operational effectiveness.

Core Technology Environment

• Experience supporting several of the following technologies:
• Microsoft 365 Administration
• Exchange Online
• Microsoft Teams
• SharePoint Online
• OneDrive
• Microsoft Entra ID (Azure AD)
• Microsoft Intune
• Microsoft Defender
• Microsoft Purview
• Endpoint Management and Device Compliance
• Identity and Access Management
• Conditional Access Policies
• Microsoft Graph API

Required Qualifications

• 4+ years of experience in systems administration, endpoint engineering, workplace technology, Microsoft cloud engineering, or related infrastructure roles.
• Strong troubleshooting and root-cause analysis capabilities.
• Hands-on experience administering Microsoft 365 technologies within enterprise environments.
• Ability to work across multiple technologies and support functions with minimal oversight.
• Experience supporting identity, endpoint, collaboration, and productivity platforms at scale.
• Working knowledge of:
• Powershell scripting
• Microsoft Graph API
• Git and version control
• CI/CD concepts and deployment processes
• Infrastructure-as-Code technologies such as Terraform, Bicep, or ARM
• Platforms such as ServiceNow or similar tools

Preferred Qualifications

• Previous experience in Desktop Support, End User Computing, or Service Desk environments.
• Microsoft certifications such as: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), SC-300 (Identity & Access Administrator), ITIL Foundation certification or equivalent service management training.
• Experience incorporating AI tools into engineering or operational workflows.
• Exposure to regulated environments with change management, audit, or compliance requirements.
• Familiarity with Power Platform, workflow automation, or ServiceNow development.