Microsoft Operations Engineer

About the role

A growing enterprise organization is seeking a Modern Workplace Engineer (DWX) to support, enhance, and evolve its digital workplace environment.

Responsibilities

• Provide engineering support across Microsoft cloud technologies, endpoint management, identity services, collaboration platforms, and workplace productivity solutions.
• Investigate escalated technical issues, identify root causes, and implement long-term solutions rather than temporary workarounds.
• Partner with Service Desk and End User Support teams to improve operational maturity through documentation, knowledge transfer, and process improvement.
• Develop and maintain technical documentation, operational procedures, and support runbooks.
• Participate in the deployment, configuration, administration, and optimization of workplace technologies.
• Execute technology initiatives from planning through implementation, testing, deployment, and operational handoff.
• Collaborate with infrastructure, security, architecture, and application teams to support enterprise-wide initiatives.
• Identify opportunities to automate repetitive tasks and improve operational efficiency through scripting and modern management tools.
• Contribute to incident, problem, and change management activities while maintaining a strong service-oriented mindset.
• Utilize modern AI-assisted tools where appropriate to accelerate troubleshooting, documentation, analysis, and operational effectiveness.

Requirements

• 4 years of experience in systems administration, endpoint engineering, workplace technology, Microsoft cloud engineering, or related infrastructure roles.
• Strong troubleshooting and root-cause analysis capabilities.
• Hands-on experience administering Microsoft 365 technologies within enterprise environments.
• Ability to work across multiple technologies and support functions with minimal oversight.
• Experience supporting identity, endpoint, collaboration, and productivity platforms at scale.
• Working knowledge of: PowerShell scripting, Microsoft Graph API, Git and version control, CI/CD concepts and deployment processes, Infrastructure-as-Code technologies such as Terraform, Bicep, or ARMITSM, platforms such as ServiceNow or similar tools.

Preferred Qualifications

• Experience supporting executive leadership or highly visible user populations.
• Previous experience in Desktop Support, End User Computing, or Service Desk environments.
• Microsoft certifications such as: MS-102 (Microsoft 365 Administrator), MD-102 (Endpoint Administrator), SC-300 (Identity & Access Administrator), ITIL Foundation certification or equivalent service management training.
• Experience incorporating AI tools into engineering or operational workflows.
• Exposure to regulated environments with change management, audit, or compliance requirements.
• Familiarity with Power Platform, workflow automation, or ServiceNow development.