Microsoft Licensing & Cloud Billing Administrator

Position Summary

The Microsoft Licensing & Cloud Billing Administrator is responsible for managing the lifecycle for Microsoft 365 licenses for Secur-Serv’s customers (~1,800 subscriptions). This role partners with the Solution Engineering and Implementation teams to stay current on licensing changes, ensure appropriate provisioning, and support client billing.

Responsibilities

• Manage customer base Microsoft 365 subscriptions (approximately 1,800) – Ordering, terminating, and co-terming license subscriptions while coordinating with sales, clients, engineers & technicians
• Create and adjust all client agreements & invoices, including mid-term additions, etc.
• Align subscription onboard & offboard dates & billing terms
• Attend ongoing vendor training to stay current with Microsoft changes and policy updates
• Provide guidance on licensing procedures & requirements to sales/solutions/support departments based on vendor training
• Maintain all reseller relationships & Granular Delegated Admin Privileges (GDAP) relationships within clients’ Microsoft tenants (establishing & terminating)
• Provide current user lists for clients
• Audit Ingram invoice for accuracy and reconcile to ConnectWise client agreements
• Oversee escalations for client user counts/billing ticket issues pertaining to ConnectWise service tickets and agreements. Including devices, Microsoft 365 licenses, 365 backup, MFA, Security Awareness, and all other relevant services
• Manage client device counts via ConnectWise billing tickets
• Access ConnectWise Remote Monitoring & Management (CWRMM), SentinelOne, Kaseya & Webroot to validate counts and/or evaluate billing
• Configure & attach relevant reports
• Perform monthly audits & reconciliations: User (ConnectWise, BrightGauge and/or Microsoft Partner Center), LastPass, Azure, Webroot/Security Awareness, SentinelOne, and 365 Backup. Evaluate discrepancies for further action. Verify project completion notifications for final license counts, current device numbers & any other relevant service changes
• Evaluate & address client invoice questions. Issue credits in NetSuite, if necessary
• Serve as the Azure liaison across Ingram, clients, and sales for licensing and billing matters
• Manage license offboards for Microsoft 365 – ensure new provider licenses are there, reach out if they’re not, term licenses & remove reseller relationship, open ticket with Ingram to remove their reseller relationship
• Monitor the Microsoft Cloud Solution Provider (CSP) license reports mailbox & confirm all necessary items are forwarded to the appropriate parties & our notifications are accurate
• Assist clients on how to procure their non-profit licenses via credit card within their Microsoft tenant
• Other duties as assigned

Requirements

• High School degree or equivalent combination of education and experience
• Minimum of three years of experience with Microsoft licensing and/or cloud administration
• Proven proficiency using MS Office applications
• Attention to detail
• Excellent organization and planning skills
• Able to collaborate to develop and follow internal processes
• Proficiency in managing multiple tasks and prioritizing workload
• Able to show urgency and flexibility in completing tasks when needed
• Able to work both independently and within a team to accomplish objectives in a timely manner
• Proven ability to effectively communicate

Preferred Skills/Experience

• Experience with managed IT services
• Experience developing, customizing, and executing strategies
• Microsoft 365 Certified or Microsoft Certified Professional
• Experience with licensing, auditing and billing processes