Microsoft Dynamics Product Owner

About the role

Our client is seeking a Microsoft Dynamics 365 Product Owner for a contract-to-hire position in a hybrid setting based in Birmingham, AL. This role is pivotal in supporting strategic initiatives within a healthcare-focused organization by combining business analysis, stakeholder engagement, process improvement, and CRM platform support.

Responsibilities

• Partner with business stakeholders to gather, document, and refine business requirements
• Support the enhancement, optimization, and ongoing utilization of Microsoft Dynamics 365
• Collaborate with business, operational, and technology teams to develop and implement solutions that improve processes and user experiences
• Analyze workflows and identify opportunities for increased efficiency, automation, and optimization
• Coordinate cross-functional projects and ensure alignment with business objectives
• Aid with system testing, user acceptance testing (UAT), training, and change management activities
• Develop reports, dashboards, and communications that support data-driven decision making
• Work with internal teams and vendors to support CRM-related initiatives and enhancements
• Monitor project progress, manage competing priorities, and communicate status updates to stakeholders
• Support strategic planning efforts and contribute to organizational growth initiatives

Requirements

• Bachelor's degree in Business, Information Systems, Communications, Marketing, or related field
• 3+ years of experience in business analysis, CRM administration, project coordination, or strategic initiatives
• Experience supporting or working within Microsoft Dynamics 365, Salesforce, or similar CRM platforms
• Strong written and verbal communication skills with ability to simplify complex concepts
• Experience collaborating with diverse stakeholders and leading efforts across multiple teams
• Strong organizational, analytical, and problem-solving skills
• Experience developing strategies and executing plans that support organizational objectives
• Ability to manage multiple projects and priorities in a fast-paced environment
• Proficiency with Microsoft Office applications
• Experience within healthcare or another highly regulated industry (preferred)
• Knowledge of Microsoft Dynamics 365 functionality and best practices (preferred)
• Experience with Content Management Systems (CMS) (preferred)
• Experience with Agile or Scrum methodologies (preferred)
• Experience leading cross-functional projects involving business, operational, and technology stakeholders (preferred)
• Experience managing vendor and external partner relationships (preferred)
• PMP certification or formal project management training (preferred)
• Experience with reporting, dashboards, workflow automation, and process improvement initiatives (preferred)