Microsoft 365 Product Owner

Principal Responsibilities

• Own the product vision and experience for core Microsoft 365 services including Office apps, Teams, SharePoint and OneDrive, with Copilot as the primary accelerator.
• Define and maintain usage patterns, standards and guardrails for collaboration, content storage and productivity.
• Partner with service owning teams to influence roadmap decisions, prioritisation and technical outcomes.
• Balance innovation with operational stability, compliance and user simplicity.

Collaboration and Stakeholder Engagement

• Act as the primary point of contact for Copilot and assigned M365 apps.
• Engage with stakeholders across business units (e.g., Investment, Back Office, Sales, IT, Compliance).
• Facilitate regular feedback sessions and communicate product vision and roadmap.
• Build and lead virtual teams, managing resources outside direct reporting lines.

Product Ownership & Strategy

• Develop and maintain a unified product roadmap across Copilot and core M365 services, ensuring capabilities land in a way that improves how people actually work day to day.
• Align product strategy with business goals, user needs, and industry trends.
• Prioritize features and enhancements based on business value and user feedback.
• Own the product backlog, ensuring clarity and alignment with organizational priorities.

Implementation & Adoption

• Drive adoption of standard collaboration models across Teams, SharePoint and OneDrive.
• Ensure Office applications are configured and evolved to support modern, AI assisted ways of working.
• Reduce complexity and duplication across M365 by simplifying choices for end users.

User Experience & Value Realization

• Champion end user experience across Microsoft 365, using Copilot to amplify productivity while ensuring the underlying M365 experience is intuitive, consistent and trusted.
• Gather and analyse user feedback, usage data, and adoption metrics.
• Identify and address barriers to adoption and maximize business value.

Governance & Compliance

• Ensure product compliance with internal policies and external regulations (e.g., GDPR).
• Support governance frameworks for M365, including licensing, data protection, and lifecycle management.

Training & Change Management

• Develop and deliver training materials and communications for end-users.
• Lead change management initiatives to support adoption and effective use of Copilot and M365 apps.

Qualifications/Requirements

• Strong understanding of how Teams, SharePoint, OneDrive and Office apps work together as a single collaboration and productivity platform.
• Experience with M365 administration, configuration, and integration.
• Familiarity with security, compliance, and governance in M365 environments.
• Ability to interpret analytics and usage data to inform product decisions.

Non-Technical Expertise

• Strong stakeholder management and communication skills.
• Experience working in matrixed or split-ownership environments.
• Proven ability to lead virtual teams and influence without direct authority.
• Agile mindset: experience with Scrum, Kanban, or similar frameworks.
• Ability to translate business needs into user stories and prioritize backlogs.
• Change management and training experience.