Microsoft Dynamics CRM Techno Functional Associate III (59431)

Solution Design and Implementation

Lead design and discovery workshops to identify optimal solutions.
Configure and customize Dynamics 365 applications to meet business requirements.
Develop and implement solutions using Dynamics 365 and Power Platform tools.
Develop workflows, forms, reports, dashboards, and integrations.

Stakeholder Collaboration

Engage with business stakeholders to gather and analyze requirements.
Translate business needs into functional specifications and system designs.

Quality Assurance

Conduct system testing and validation to ensure solutions meet business needs.
Identify and resolve issues during the implementation phase.
Create and maintain documentation for configurations, customizations, and processes.
Maintain high standards of quality and performance.

Project Management

Work alongside Dynamics 365 Developers in projects that require both development and customization/configuration.
Ensure projects are delivered on time and within scope.

Training and Support

Provide training sessions and documentation for end-users.
Offer ongoing support and troubleshooting for implemented solutions.
Collaborate with technical teams to ensure seamless integration and performance.
Work with junior members of the team to propose solutions utilizing low code/no code or out of the box customization.
Stay updated with the latest Dynamics 365 features and updates.
Review Microsoft Release Wave updates and evaluate new functionality and impact on existing customization/configuration.

Qualifications

• Bachelor's Degree in Information Technology, Computer Science, Business Administration, or a related discipline required or 6-8 years of additional relevant experience required
• Master's Degree in Information Technology, Computer Science, Business Administration, or a related discipline preferred
• 4+ years Experience in implementing latest Dynamics CRM sales features including but not limited to Leads, opportunities, sales hub, business process flows, sales insights, forecasting, lead qualification, appointments etc. required
• 3+ years Working with custom model drive apps based on Dynamics CRM CE features. required
• 3+ years Experience in end to end large scale implementations with D365 CE. Proven experience designing applications using various modules required
• 3+ years Experience in Workflows, Business Rules, Plugins, Form Customization and CRM Administration, Power Automate, Power apps, Javascript, Model Driven Apps / Canvas Apps, PowerAutomate Jobs, Agile SDLC experience. required
• Powerplatform administration experience is a big plus. preferred

Licenses and Certifications

Microsoft Dynamics CRM Certifications (big plus).

About the Role

At AAA Northeast, as we continue to grow, our mission remains the same: helping and serving is a way of life. It’s why we’ve earned the trust of millions, and why AAA Northeast has remained a resilient and reliable brand for over a century.

Benefits

AAA Northeast is proud of our diverse culture, fostered by the many talents, skills, passions, and expertise of our employees. We are an equal opportunity employer. We do not discriminate in recruiting, hiring, or promotion based on race, color, creed or religion, national origin, sex, age, sexual orientation, veteran’s status, gender identity or expression, disability, genetic information, marital status, pregnancy, or membership in any other protected class. We thrive when our team members bring their whole selves to work.