Dynamics 365 CRM Functional Consultant

Responsibilities

• Lead and participate in the implementation, customization, and integration of Microsoft Dynamics 365 CRM solutions
• Oversee and execute data migration activities to the US GCC Azure environment
• Ensure all solutions are FedRAMP-compliant and meet security and regulatory standards
• Collaborate with cross-functional teams, including architects and technical leads, to deliver high-quality solutions
• Engage with senior technical stakeholders and manage client expectations effectively, including on-site work as required
• Perform impact analysis, requirements management, and support application lifecycle management for Power Platform
• Mentor and guide team members, fostering an agile and collaborative environment

Requirements

• 5+ years as a Consultant in the IT Services industry
• Proven experience working individually and in agile teams as a Consultant
• Strong background in Agile practices
• Understanding of application programming, QA, database, and system design
• Excellent interpersonal, communication, presentation, negotiation, and persuasive skills
• Comfortable engaging with senior technical stakeholders (architects, tech leads)
• Experience in customer relationship management and critical issue handling
• Strong analytical skills and a demonstrable bias toward action
• Able to deal with ambiguity and thrive in a rapidly changing business environment
• Confidence and extensive knowledge of emerging software industry practices (SDLC)
• Experience with MS Dynamics 365 CRM and MS Power Apps
• Knowledge of MS Dynamics 365 CRM out-of-the-box functionality
• Knowledge of application lifecycle management for Power Platform
• Experience with requirements management
• .NET expertise
• Team Leader experience

Nice to have

• Knowledge of Virtual Agents (AI ChatBots), Power Portals, Power Automate, and Power BI
• Experience with other (non-MS) ERP/CRM systems
• Data Science experience
• Ability to operate in a startup environment