Microsoft 365 System Analyst

12-month contract role with a client in Austin, TX (78744). Local candidates only; 4-5 days onsite per week and in-person interviews required.

Responsibilities

• Provide issue resolution and support for all Microsoft 365 services (Exchange, OneDrive, Purview, Viva, Loop, etc.).
• Troubleshoot system issues using Microsoft Office 365 tools.
• Serve as the escalation point for complex technical issues unresolved by the Service Desk.
• Analyze usage, performance, and audit reports to identify trends and potential issues.
• Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
• Utilize Active Directory, Entra ID, PowerShell, and related technologies.
• Manage and maintain Microsoft 365 security policies and compliance requirements.
• Create and maintain documentation related to Microsoft 365 services, policies, procedures, and system configurations.
• Participate in planning and implementation of IT projects related to Microsoft 365 services.
• Work with business units to gather requirements and implement solutions that improve productivity.
• Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.
• Develop automation solutions using PowerShell and other scripting tools to streamline repetitive tasks.
• Participate in an on-call rotation as needed.

Requirements

• 7 years of experience administering Microsoft 365 environments in a large organization.
• 7 years of experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
• 7 years of experience implementing governance and compliance policies in a public sector or regulated environment.
• Strong troubleshooting, communication, and problem-solving skills.
• Strong understanding of Microsoft 365 services including Exchange, Teams, SharePoint, OneDrive, and Viva.
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to create technical documentation and deliver user training.
• Strong collaboration skills and experience working with cross-functional IT teams.

Preferred Qualifications

• Experience with Software Asset Management (SAM) tools such as Snow, Flexera, or ServiceNow.
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.