Microsoft 365 System Analyst

Location: Austin, Texas (Onsite)

Role Overview

We are seeking a Microsoft 365 System Analyst to provide technical assistance and support for our M365 environment. This role focuses on user support, troubleshooting, security and compliance management, and ensuring high availability of services such as Exchange, OneDrive, and Teams. The position serves as an escalation point for complex issues and contributes to continuous improvement of our M365 services.

Everforth Apex is a world‑class IT services company serving thousands of clients globally. The company values innovation, collaboration, and continuous learning, and offers career resources, training, certifications, development opportunities, and a comprehensive benefits package.

Key Responsibilities

• Provide issue resolution and support for all Microsoft 365 services.
• Serve as an escalation point for complex technical issues unresolved by the Service Desk.
• Troubleshoot system issues using Office 365 tools.
• Analyze usage, performance, and audit reports to identify trends and potential problems.
• Act as a liaison between end users and higher‑tier support teams.
• Manage and maintain M365 security policies and compliance requirements.
• Create and maintain documentation for M365 services, policies, and procedures.
• Participate in the planning and implementation of IT projects related to M365 services.
• Develop automation solutions using scripting languages like PowerShell to streamline tasks.

Required Qualifications

• 7 years of experience administering M365 environments in a large organization.
• 7 years of experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
• 7 years of experience implementing governance and compliance policies in a public sector or regulated environment.
• Experience with troubleshooting, problem‑solving, and security best practices for M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
• Familiarity with Active Directory, Entra ID, and PowerShell.
• Analytical and problem‑solving skills.
• Communication and stakeholder management abilities.
• Ability to create technical documentation and deliver user training.
• Experience working with cross‑functional IT teams.

Preferred Qualifications

• Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes.

Benefits

• Medical, dental, vision, life, disability, and other insurance plans.
• Employee Stock Purchase Program (ESPP) and 401(k) with company match after 12 months.
• Health Savings Account (HSA) on HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On‑demand training program, certification prep, and library of technical and leadership courses after 6 + months tenure.
• Certification discounts and perks for associations such as CompTIA and IIBA.
• Dedicated customer service team for consultants and a certified Career Coach.