Microsoft 365 (M365) Administrator

About the role

The role requires a Microsoft 365 (M365) Administrator who will support the M365 service team within JPL's Collaboration & Engineering Platform Development group.

Responsibilities

• Support the enterprise M365 environment, including Teams, SharePoint Online, Copilot, Exchange Online, storage management, and backups.
• Provide periodic reporting on the environment as well as assist in the management of the NASA Authorization to Operate (ATO).
• Support customers with all service related issues.
• Manage M365 service and site provisioning, support, and reporting.
• Report on trends, growth, and provide recommendations for growth management.
• Manage license count and distribution of advanced licenses.
• Aid in the implementation and documentation of cybersecurity policies and processes.
• Develop operational procedures and provide training to support personnel.
• Analyze and assess existing business systems and procedures.
• Assist in the definition, development, and documentation of business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with developers, stakeholders, and customers.
• Aid in the creation of project plans, including scoping, scheduling, and implementation.
• Support for issues escalated from help desks and self-help knowledge base articles.
• Provide on-call support for resolution of after-hours issues as needed.
• Serve as a liaison with service providers, operations, and customers to assist in resolving and communicating issues.
• Lead tasks for the implementation of new solutions, improvements to existing solutions, and general maintenance.
• Support other duties as assigned.

Requirements

• Ability to complete and pass NASA's required Level of Confidence background check for physical and logical access to critical NASA assets.
• Minimum of four (4) years of experience administering M365 services including Copilot, Teams, SharePoint Online, OneDrive, and Exchange Online.
• Experience managing authentication and authorization to M365.
• Experience with Microsoft licensing of M365 products.
• Experience with performing backups of M365 data and configurations.
• Strong written, oral, and interpersonal communication skills.

Desired Skills

• Able to communicate effectively with technical as well as non-technical personnel.
• Demonstrated experience enhancing and optimizing M365 resources and costs.
• Microsoft certifications in administration and management of M365.
• Flexible and adaptable to learning and understanding new technologies.
• Highly self-motivated and directed.
• Keen attention to detail.
• Experience developing test cases and test plans.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Ability to work both independently and in a team-oriented, collaborative environment.