Microsoft 365 Engineer

Job Summary

We are looking for an experienced Microsoft 365 Engineer with 7 to 11 years of IT infrastructure and Modern Workplace experience. The candidate will be responsible for administration, support, troubleshooting, migration, security, and governance of Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, Entra ID (Azure AD), Intune, and Security & Compliance solutions. The role requires strong technical expertise, automation skills, and experience working in enterprise‑scale environments.

Key Responsibilities

• Microsoft 365 Administration
  • Administer and support Microsoft 365 tenants.
  • Manage Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams.
  • Handle user provisioning, licensing, mailbox management, and access governance.
  • Monitor M365 Service Health and resolve service‑related incidents.
  • Support hybrid environments involving on‑premises and cloud platforms.
• Exchange Online
  • Mailbox creation, migration, retention, and compliance management.
  • Configure mail flow connectors, transport rules, and email security.
  • Troubleshoot mail delivery and Outlook‑related issues.
  • Manage shared mailboxes, distribution groups, and resource mailboxes.
• Teams Collaboration
  • Administer Teams policies, meetings, collaboration, and governance.
  • Support Teams integrations with SharePoint, OneDrive, and Power Platform.
  • Troubleshoot Teams voice, chat, and meeting‑related issues.
  • Drive Teams adoption and best practices.
• SharePoint & OneDrive
  • Manage SharePoint Online sites, permissions, and content structures.
  • Support OneDrive administration and data governance.
  • Implement retention, versioning, and document management policies.
  • Troubleshoot access, synchronization, and collaboration issues.
• Security & Compliance
  • Implement and manage Microsoft Purview DLP policies, retention policies, and sensitivity labels.
  • Configure Conditional Access, MFA, and Microsoft Defender for Office 365.
  • Ensure compliance with organizational security standards.
• Identity & Access Management
  • Manage Microsoft Entra ID (Azure AD), configure SSO, Conditional Access, MFA, and RBAC.
  • Support identity synchronization and hybrid identity solutions.
• Automation & Scripting
  • Develop and maintain PowerShell scripts for automation.
  • Automate routine administrative and reporting tasks.
  • Generate operational dashboards and management reports.
• Incident & Problem Management
  • Provide L2/L3 support for M365 incidents.
  • Perform Root Cause Analysis (RCA) for recurring issues.
  • Participate in change, release, and problem management activities.
  • Maintain SOPs, technical documentation, and knowledge articles.

Required Skills

Primary Skills

• Microsoft 365 Administration (Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business)
• Microsoft Entra ID (Azure AD) and Microsoft Intune
• Security & Compliance Center
• PowerShell scripting
• Hybrid M365 environment management

Secondary Skills

• Microsoft Defender Suite
• Microsoft Purview
• Power Platform
• Azure Fundamentals
• Migration projects (tenant‑to‑tenant, Exchange, SharePoint)
• ITIL processes
• ServiceNow

Preferred Certifications

• MS-102 Microsoft 365 Administrator
• SC-300 Identity and Access Administrator
• AZ-104 Azure Administrator
• MD-102 Endpoint Administrator
• MS-900 Microsoft 365 Fundamentals
• ITIL Foundation

Soft Skills

• Excellent communication and stakeholder management
• Strong troubleshooting and analytical abilities
• Ability to work independently and within global teams
• Experience handling customer‑facing engagements and escalations

Compensation & Benefits

Actual compensation within the range will depend on the individual's skills, experience, performance, and internal equity. The salary range shown reflects minimum and maximum targets across all U.S. locations; individual pay is determined by work location, job level, and other factors such as relevant education or training. Additional forms of compensation may include performance‑based bonuses, sales incentives, or other variable pay.

• Comprehensive medical plan covering medical, dental, and vision
• Short‑term and long‑term disability coverage
• 401(k) plan with company match
• Life insurance
• Vacation time, sick leave, and paid holidays
• Paid paternity and maternity leave