Microcomputer Technical Support Specialist

Job Responsibilities

• Assist Senior MCTSS with the administration of the WNYRIC Remote Backup Service
• Assist Senior MCTSS with the administrator of the WNYRIC Off-Site Cloud Backup Archive Service
• Assist Chief MCTSS and Senior MCTSS with the administration of WNYRICs physical datacenter sites
• Aid and train internal and external customers with the use of the WNYRIC Remote Backup Service and WNYRIC Off-Site Cloud Backup Archive
• Ensure that IT infrastructure systems are secure, backed up, and updated regularly following appropriate testing procedures
• Install and maintain server operating systems (Linux, Microsoft Windows, etc.) on physical datacenter hardware, on-premises virtual servers, and in cloud-hosted infrastructures
• Install and maintain approved vendor-supplied software
• Maintain accurate inventory for datacenter equipment and virtual servers
• Monitor datacenter supplies usage and inform supervisor of shortages
• Maintain a current infrastructure skillset by attending training sessions (online and in-person), vendor conferences, and by making use of blogs and message boards
• Maintain physical datacenter sites: determine placement of hardware and racks equipment with consideration for power usage, fault tolerance, application availability, and disaster recovery. Route network and data cables within and between server cabinets
• Hold and maintain a valid drivers license
• Travel to physical datacenter sites as required and escort authorized users and vendors onsite
• Travel to building sites where students, teachers, and administrators are present as needed
• Cookordination with WAN Team members for network configuration changes and to maintain optimal network performance
• Submit firewall rule change requests as needed for Datacenter Operations infrastructure and Services
• Cookordination with ServiceNow administrators to submit and maintain electronic forms required for Datacenter Operations
• Utilize ticket system (ServiceNow) for incidents, infrastructure requests, and changes
• Evaluate infrastructure technology (hardware, software) and provide recommendations to supervisor
• Develop and maintain documentation for Datacenter Operations infrastructure and services

Requirements

Physical Activities: Keyboarding, lifting, and tasks related to the installation of IT equipment weighing in excess of 60 pounds.

Qualifications

• A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelors degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software; or;
• B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associates degree in Data Processing