Microcomputer Technical Support Specialist

Job Responsibilities

• Erie 1 BOCES is seeking qualified candidates for the position of Microcomputer Technical Support Specialist.
• Applicants must be experienced working in LAN/WAN environments.
• Familiarity with Windows, MAC OS, Windows Server 2012 and newer.
• PC operation and management knowledge is mandatory.
• The successful candidate will be required to travel and support school districts in Southern Erie and Chautauqua Counties.
• Responsible for the design, development, installation, implementation, support and/or maintenance of computer software applications, operating systems.
• Installs, customizes and maintains vendor supplied software or LAN/WAN operations.
• Generates incident tickets as required.
• Follows-up on and closes all assigned calls.
• Maintains and tunes LANs or LAN applications for optimal performance.
• Organizes and prepares LAN documentation.
• Affords assistance in the training and instruction of users in LAN operating systems and/or LAN applications.
• Performs troubleshooting for computer equipment use in the delivery of BOCES services.
• Installs, troubleshoots, supports and maintains communications software (used to connect to the enterprise server, dial-ups, et. al.).
• Provides related user training for such applications.
• Evaluates the network and makes recommendations to the Senior Microcomputer Technical Support Specialist and to the Supervisor, Microcomputer Technical Support Specialist.
• Acts as liaison between the WNYRIC and the customer (School District) regarding in networked hardware, software and application issues.
• Undertakes physical activities such as keyboarding, lifting, driving a motor vehicle, and tasks related to the installation, troubleshooting and support for computer devices.
• Works in schools where students (children), teachers and administrators are present.
• Travels to building sites, within assigned districts; holds and maintains a valid New York State drivers license, and has a reliable vehicle to travel to assigned work locations.
• Completes and submits official forms, time sheets and billing reports, in a timely manner.
• Maintains communications with supervisors and team members (electronic mail, voice mail, etc.).
• Familiar with setup and use of Active Directory, Windows, Ethernet, TCP/IP, electronic mail, PCs, MACs and other technologies, as required by specific assignment.

Job Qualifications

• Minimum Civil Service Qualifications:
• A) Graduation from a regionally accredited or New York State registered four (4) year college or university with a Bachelors degree and two (2) years of experience in computer programming which included, at least, one (1) year of experience in programming and/or maintenance of vendor supplied operating software;
• B) Graduation from a regionally accredited or New York State registered two (2) or four (4) year college or university with an Associates degree in Data Processing, Computer Science, or a related field.