Microbiology Specialist I

Primary Duties and Responsibilities

• Able to assist lab personnel and general public on questions related to various BD assay's for COVID 19 and the BD Veritor reader.
• Deliver prompt and thorough responses to inquiries from internal and external customers, primarily received via telephone and written communication (email/chat).
• Generate and maintain proper complaint documentation in compliance with FDA (21 CFR) and ISO requirements.
• Cook with Quality Control, Quality Assurance, Research & Development, Marketing, Sales, Engineering, and Field personnel to assure timely follow-up and resolution of all technical inquiries and product issues.
• Supports the 24/7 Technical Service telephone line by providing overnight technical assistance.

Requirements

• A.S. Degree in Life Science or related discipline required.
• 0-2 years relevant experience in one of the following: clinical or reference microbiology laboratory, hospital or reference cytology laboratory, industrial microbiology laboratory (pharmaceutical environmental monitoring and/or food microbiology testing), or biotech/academic molecular laboratory.
• Basic knowledge of LIS or Lab Management Systems.
• Effective communication and customer service skills both written and verbal.
• Proficient using MS Office Outlook, Word, Excel.

Qualifications

• Excellent technical and problem solving skills of varying complexity.
• Self-motivated and action oriented team player.
• Able to multi-task and be adaptable to changing business environment(s).
• Can work independently and apply scientific principles when troubleshooting customer workflow and/or instrument complaints.
• Demonstrated effective interpersonal skills, organization/prioritization skills and a passion for providing superior service.
• Experience with medical devices and equipment, experience with BD equipment a plus.
• Experience on point of care (Veritor) testing preferred.
• Effective planning and organizational skills.