Mia Italian Express Clerk

Additional Considerations

Must be 18+

Job Description

Job Title: Mia Italian Express Clerk
Department: Mia Italian Express
FLSA: Non-Exempt

General Function

This position is responsible for taking orders from customers over the telephone or counter, checking orders, and providing courteous, friendly, and efficient customer service.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Mia Italian Department Manager
• Positions that Report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient and friendly customer service
• Greets customers with a smile and addresses them by name
• Assists customers with product retrieval, loading/unloading, and making note of suggestions or requests
• Answers the telephone and takes customer orders
• Works with co-workers to maintain a pleasant work environment
• Ensures the work area is clean and neat
• Pre-bakes pizza crust and prepares pizza toppings
• Receives and verifies product orders
• Prepares and replenishes product as necessary
• Maintains inventory and reports product needs
• Runs registers and handles payments
• Removes trash in a timely manner
• Maintains personal hygiene and adheres to company policies

Secondary Duties And Responsibilities

• Orders requested product
• Pulls and replaces old product
• Assists in other areas of the store
• Performs other job-related duties and special projects

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uninvolved written or verbal instructions
• Ability to do simple addition and subtraction
• Ability to understand and follow verbal or demonstrated instructions
• Ability to write identifying information

Education And Experience

• High school or equivalent experience
• Six months or less of similar or related experience

Physical Requirements

• Physically able to exert up to 20-25 pounds of force occasionally
• Physically able to exert up to 10 pounds of force frequently
• Physically able to exert a negligible amount of force constantly
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
• Able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

• Continually exposed to flour, dust, noise, and temperature extremes
• Occasionally exposed to cleaning chemicals/solvents
• Fast-paced work environment with significant pressure

Equipment Used To Perform Job

• Oven
• Steamer
• Scale
• Big mixer
• Shrink wrap machine
• CARS program
• Register
• Walk-in cooler
• Pizza cutter
• Knives
• Slice cases

Contacts

• Daily contact with internal customers and the general public
• Weekly contact with suppliers/vendors
• Contact with Federal/State Governmental or Regulatory Agencies as necessary

Employment is contingent upon the successful completion of a pre employment drug screen.