Mia Italian Express Clerk

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

About the role

As a Mia Italian Clerk, this position will be responsible for taking orders from customers over the telephone or counter, ordering and receiving products requested by the department manager, and ensuring orders are correct. You will ensure a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Mia Italian Department Manager.

Responsibilities

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by:
  • Escorting them to the products they’re looking for
  • Securing products that are out of reach
  • Loading or unloading heavy items
  • Making note of and passing along customer suggestions or requests
  • Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call, including taking customer orders.
• Takes customer orders at the counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Prepares pizza toppings (green peppers, onions, etc.).
• Orders breads from the bakery or outside.
• Receives product and verifies order.
• Pre-bakes (partially bakes) pizza crust for the pizza case.
• Ensures that an adequate supply of product is ready and on hand.
• Anticipates product needs for the department on a daily basis.
• Prepares, finishes, and replenishes product as necessary.
• Inventories the cold case and determines what is necessary for product replacement.
• Runs the department registers and receives payment, makes change, etc., where applicable.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties

• Orders product that is requested by department manager.
• Prepares pizza dough and breadsticks when necessary.
• Pulls old product from the case and fills with new product.
• Assists in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Requirements

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting, and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.

Qualifications

High school or equivalent experience and six months or less of similar or related experience.

Physical Requirements

• Must be physically able to exert up to 20-25 pounds of force occasionally; exert up to 10 pounds of force frequently; and exerting a negligible amount of force constantly to move objects.
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is continually exposed to flour, dust, noise, and temperature extremes. There is occasional exposure to cleaning chemicals/solvents. This is a fast-paced work environment with significant pressure.

Equipment Used

• Oven
• Steamer
• Scale
• Big mixer
• Shrink wrap machine
• CARS program
• Register
• Walk-in cooler
• Pizza cutter
• Knives
• Slice cases

Contacts

• Has daily contact with internal customers and the general public.
• Has weekly contact with suppliers/vendors.
• Has contact with Federal/State Governmental or Regulatory Agencies as necessary.

Employment is contingent upon the successful completion of a pre-employment drug screen.