Mia Italian Clerk

Additional Considerations (if Any)

About the role

Mia Italian Express Clerk - Department: Mia Italian Express

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by escorting them to the products they're looking for, securing products that are out of reach, loading or unloading heavy items, and making note of and passing along customer suggestions or requests.
• Answers the telephone promptly when called upon, and provides friendly, helpful service to customers who call including taking customer orders.
• Takes customer orders at the counter.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Reviews the status and appearance of the food for freshness.
• Pulls old product from the case and fills with new product.
• Affords assistance in other areas of store as needed.
• Performs other job related duties and special projects as required.

Requirements

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Possess the ability to understand and follow verbal or demonstrated instructions; write identifying information; request supplies orally or in writing.
• Education and experience: High school or equivalent experience and six months or less of similar or related experience.
• Physical requirements: Must be physically able to exert up to 20-25 pounds of force occasionally; exert up to 10 pounds of force frequently; and exerting a negligible amount of force constantly to move objects. Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision. Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Qualifications

• Must be physically able to exert up to 20-25 pounds of force occasionally; exert up to 10 pounds of force frequently; and exerting a negligible amount of force constantly to move objects.
• Visual requirements include vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.