Mia Italian Clerk

Additional Considerations (if Any)

Night & Weekend Shifts Required

Job Description

Job Title: Mia Italian Express Clerk

Department: Mia Italian Express

FLSA: Non-Exempt

General Function

This position is responsible for taking orders from customers over the telephone or counter, checking orders for accuracy, and ensuring a positive company image through courteous, friendly, and efficient customer service.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

• Accountable and reports to: District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home; Food Service Director; Mia Italian Department Manager
• Positions that report to you: None

Primary Duties And Responsibilities

• Provides prompt, efficient, and friendly customer service
• Greets customers with a smile and addresses them by name
• Escorts customers to products, secures items, loads/unloads heavy items, and passes along customer suggestions or requests
• Answers the telephone promptly and provides friendly, helpful service to customers
• Takes customer orders at the counter
• Works with co-workers to ensure customer satisfaction and a pleasant work environment
• Ensures the work area is clean and neat, follows proper sanitation procedures, and prepares pizza toppings and breads
• Pre-bakes pizza crust, prepares and finishes product, and maintains inventory
• Runs department registers, receives payment, and removes trash
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress
• Reports to work when scheduled and on time

Secondary Duties And Responsibilities

• Orders product as requested by the department manager
• Prepares pizza dough and breadsticks when necessary
• Pulls old product from the case and replaces with new product
• Assists in other areas of the store as needed
• Performs other job-related duties and special projects as required

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uninvolved written or verbal instructions
• Ability to do simple addition and subtraction
• Ability to understand and follow verbal or demonstrated instructions
• Ability to write identifying information
• Ability to request supplies orally or in writing

Education And Experience

• High school or equivalent education
• Six months or less of similar or related experience

Physical Requirements

• Must be physically able to exert up to 20-25 pounds of force occasionally, up to 10 pounds of force frequently, and exert negligible amount of force constantly to move objects
• Must have vision from 20 inches or less to more than 20 feet with or without correction, depth perception, and field of vision
• Must be able to perform the following physical activities: climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions

Working Conditions

• Continually exposed to flour, dust, noise, and temperature extremes
• Occasional exposure to cleaning chemicals/solvents
• Fast-paced work environment with significant pressure

Equipment Used To Perform Job

• Oven
• Steamer
• Scale
• Big mixer
• Shrink wrap machine
• CARS program
• Register
• Walk-in cooler
• Pizza cutter
• Knives
• Slice cases

Contacts

• Daily contact with internal customers and the general public
• Weekly contact with suppliers/vendors
• Contact with Federal/State Governmental or Regulatory Agencies as necessary

Employment is contingent upon the successful completion of a pre employment drug screen.