MHN Desktop Administrator

Key Responsibilities

• Serve as a technical lead for endpoint management, including desktops, laptops, virtual desktops, and select mobile devices
• Administer and support endpoint management platforms (e.g., Intune and related tools)
• Develop and maintain standard device configurations, security baselines, and deployment processes
• Manage endpoint patching, OS upgrades, and device lifecycle (including Windows 10/11 environments)
• Test and validate applications, drivers, and updates prior to deployment
• Partner with Information Security to maintain endpoint protection, encryption, and compliance standards
• Support identity and access integrations (Active Directory, Entra ID, device-based policies)
• Automate provisioning, onboarding, device replacement, and offboarding processes
• Act as an escalation point for complex endpoint and desktop-related issues
• Collaborate with Service Desk to improve support workflows and documentation
• Maintain accurate inventory, licensing alignment, and technical documentation
• Assist with audits and compliance efforts related to endpoint management
• Provide training and guidance to support teams as needed

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Minimum 5 years of experience in IT, with at least 3 years in a desktop support or administrator role
• Proven experience with endpoint management tools such as Intune, SCCM, or similar
• Strong understanding of Windows 10/11 operating systems and virtual desktop infrastructure
• Experience with Active Directory, Entra ID, and other identity and access management solutions
• Excellent troubleshooting and problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills