MHMMI_Rehab Office Insurance Assist_K1645

About the role

Provide front desk administrative support to outpatient rehab therapy clinics, patients, colleagues, insurance providers and referral sources. Utilizing current EMR, will be responsible for independently scheduling new evaluations and return visits, patient check in, account registration, verification of patient demographics, copay collection and scanning.

Responsibilities

• Scheduling – schedule new evaluations, return visits, reschedule, and cancel visits in current scheduling system.
• Registration – register patients in current registration system, including verifying patient demographics and insurance information.
• Insurance – obtain, document and track patient insurance authorization and benefits.
• Phones – answer multi-line phone, route calls to appropriate colleague or take accurate messages to relay to colleague, handle voice messages and return phone calls.
• Faxing – send correspondence to insurance companies, physician offices, handle incoming department faxes, routing to appropriate colleague.
• Scanning – patient paperwork, physician orders, insurance authorizations and signed plans of care into current documentation system.
• Copying – patient paperwork for patient packets, patient records for medical requests and other things as needed.
• Copays – collecting patient copays and recording in current payment processing system.
• Creating, processing and making copay deposits utilizing appropriate reports from current payment processing system.
• Medical Record – process medical record requests and manage medical records in accordance with HIPPA standards.

Requirements

• Level of knowledge equivalent to that ordinarily acquired through completion of high school.
• Preferred: Associate degree with medical certification.
• Medical terminology class or knowledge of medical terminology, anatomy, and physiology.
• Preferred: 2 years' experience with insurance authorization / benefit verification in a healthcare office.
• American Heart Association BLS or equivalent.

Skills

• Competency of Microsoft suite of office products (Word, Excel, Outlook, Power Point, Teams).
• Excellent typing skills and well-developed communication skills both verbally and in writing.
• Ability to communicate effectively with individuals and groups representing diverse perspectives.
• Ability to work in a team environment.
• Excellent customer service skills necessary to interact with patients, peers, and providers to maintain and promote positive relationships.
• Ability to multi-task.
• Ability to work independently in a fast-paced environment.
• Ability to problem solve effectively based on established policies and procedures.

Working Conditions

Sitting for extended periods of time. Extensive computer work. Frequent standing, walking. Occasional bending, stooping, twisting. Ability to hear speech, speak, use near-far vision and fine motor skills. Ability to perform continuously detailed tasks with frequent interruptions and work prioritization.