MH Hospitality Liaison

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to these values, all employees are expected to demonstrate core success factors: Instill Trust and Value Differences, Patient and Community Focus, and Collaborate.

Responsibilities

• Assists with patient/visitor transportation needs when necessary.
• Assists patients into and out of wheelchairs and private vehicles.
• Provides directions to various hospital departments and assists visitors by walking them to locations as needed.
• Ensures every person entering through the front lobby is warmly welcomed with a positive attitude and smile.
• Actively listens for visitor/patient complaints and addresses them immediately or contacts management.
• Performs clerical duties such as accessing the computer to verify patient locations, folding brochures, and assisting with marketing tasks.
• Keeps the lobby and ER waiting rooms neat and orderly; contacts housekeeping when needed.
• Completes work assignments within an acceptable time frame.
• Uses time and resources efficiently to complete job responsibilities.
• Develops and maintains efficient working relationships.
• Recognizes the importance of teamwork and partners with others to achieve positive outcomes.
• Ensures quality customer service as part of a team effort.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results and continually strives to improve work quality.
• Accepts responsibility for all work performed and takes corrective action as needed.
• Listens for complaints or issues from visitors and/or patients and forwards information to administration for correction.
• Demonstrates an understanding of hospital and departmental policies and procedures, including safety issues.
• Possesses awareness of programs/services provided by the hospital and their locations.

Requirements

• Previous strong customer service background preferred.
• Must demonstrate a positive attitude and desire to assist customers.
• Previous experience in a healthcare environment preferred.
• Ability to work independently.
• Must be flexible and cooperative in interactions, treating customers with courtesy, respect, and compassion.
• Is patient when responding to questions and answers appropriately.
• Responds to requests in a timely manner.
• Handles interruptions skillfully.
• Maintains a professional appearance and demeanor.
• Strives to resolve customer concerns to their satisfaction.
• Responsible for ongoing development of work skills through available resources (e.g., in-services, formal educational programs, other work groups, and on-the-job training).
• Attends and participates in staff meetings and in-services or reviews documentation as required.
• Recognizes and seeks assistance/consultation when appropriate.

Qualifications

• High School Diploma.

Pay

$18.25-$26.58 per hour.

Schedule

• Per diem.
• Variable shift.

Location: Morton Hospital - 88 Washington Street, Taunton, Massachusetts 02780. Driving not required. Union: 1199 SEIU United Healthcare Workers East.