Experience Liaison - Hospitality Services

About the Role

Greet and welcome patients, family members, visitors, vendors, other guests, and employees in a professional manner. Ensure the highest level of customer service in a courteous and professional manner while adhering to confidentiality and patients’ rights policy as outlined in the healthcare facility’s HIPAA policies and procedures.

Work independently and as part of a team while maintaining a professional demeanor at all times.

Responsibilities

• Communicate clearly and effectively with patients, family members, visitors, vendors, other guests, and employees using all available tools (in person, via telephone, via language line, etc.).
• Assist with visitor verification, check-in, and check-out processes via electronic systems (e.g., Cerner, Teletracking, Raptor).
• Monitor and assist users with the Raptor System (desktop and kiosks).
• Resolve real-time patient concerns regarding the hospital visitation policy.
• Provide wayfinding assistance using available maps and tools.
• Locate, stock, and manage wheelchairs; assist with pushing patients and visitors as needed.
• Use quick thinking and good judgment to handle unique situations.
• Maintain an organized, safe, and clean environment.
• Follow all required policies to prevent illness transmission, including wearing proper Personal Protective Equipment (PPE) such as masks, gloves, and eyewear.
• Adhere to system dress code standards; uniform required.
• Alert Security immediately to any signs of patient distress or equipment malfunction.
• Perform other duties as assigned by the supervisory team.

Requirements

• High School Diploma or GED.
• 1 year in a hospital or outpatient healthcare setting preferred.
• Front desk and registration experience are a plus.
• Minimum 1 year of customer service-related experience.
• Must be at least 18 years of age.

Schedule

80 hours bi-weekly.

About Us

Founded in 1906, McLeod Health is a locally owned and managed, not-for-profit organization supported by over 900 medical staff members and more than 2,900 licensed nurses. The system includes approximately 15,000 team members and over 90 physician practices across an 18-county service area. McLeod Health operates seven hospitals, three Health and Fitness Centers, a Sports Medicine and Outpatient Rehabilitation Center, Hospice, and Home Health Services, with a total of 988 licensed beds, including Hospice and Behavioral Health.