MGR, STRATEGIC BUSINESS AND CI

Key Responsibilities

• Partner with business and operational leaders to translate corporate objectives into actionable initiatives.
• Lead continuous improvement (CI) efforts using Lean, Six Sigma, SIMA, or similar methodologies.
• Facilitate process mapping, workflow optimization, and value stream analysis to streamline operations.
• Identify inefficiencies and eliminate waste across teams and processes.
• Guide data-driven root cause analysis and develop sustainable solutions.
• Support change management, communication, and adoption of new processes across the business.
• Provide reporting, dashboards, and progress updates to leadership.

Ideal Candidate Profile

• Strategic & Collaborative
• Strong ability to work hand-in-hand with managers and cross-functional teams.
• Skilled at aligning local activities with corporate goals and performance metrics.
• Continuous Improvement Expert
• Experience with Lean, Six Sigma (SIG/SIMA a plus), Kaizen, or other CI frameworks.
• Comfortable coaching teams and facilitating improvement events.
• Process Optimization Focus
• Proficient in process mapping tools (Visio, Lucidchart, Miro).
• Ability to design efficient future-state workflows and standard operating procedures.
• Efficiency & Waste Reduction
• Proven experience removing non-value-added activities and improving cycle times, cost, quality, or service.
• Strong analytical mindset with a bias toward measurable outcomes.

Preferred Skills & Certifications

• Lean Six Sigma Green Belt or Black Belt (preferred).
• Experience with process mapping, value stream mapping, and SOP documentation.
• Understanding of strategy deployment tools such as OKRs, Hoshin Kanri, or KPI frameworks.
• Excellent communication, facilitation, and problem-solving skills.

Soft Skills

• Collaborative relationship-builder
• Systems thinker with strong analytical capability
• Organized, detail-oriented, and proactive
• Able to influence without authority

Job Description

Manager, Strategic Business & Continuous Improvement

Salary Grade: G05
Minimum Midpoint: $94,831
Maximum: $161,213

This position is open until filled

Essential Duties And Responsibilities

• Manages multiple medium to large scale, complex, high profile projects from initiation through completion, monitoring progress, status, and risk using appropriate project management methods.
• Utilizes Lean, Six Sigma, and other process improvement tools to lead initiatives that identify inefficiencies, analyze root causes, and drive improvements in cost, quality, productivity, and overall business performance.
• Maintains matrix management and facilitates collaboration across cross-functional teams, ensuring accountability and successful delivery of measurable outcomes.
• Provides leadership in statistical analysis, modeling, and business analytics; analyzes, interprets, and summarizes data to recommend action plans and support strategic decision making.
• Designs, develops, and deploys metrics, dashboards, and feedback loops to support performance monitoring, organizational health assessment, and continuous improvement.
• Develops and implements change management strategies; coaches leaders and teams on communication, stakeholder engagement, and adoption of new processes, technologies, and organizational changes.
• Serves as a change agent, guiding teams through business transformations, process changes, technology implementations, and strategic initiatives using tools such as ADKAR, Kotter's 8 Step Model, impact assessments, stakeholder analysis, and communication/training plans.
• Recommends, implements, and drives changes to business systems and processes to align people, operations, and structure with organizational goals.
• Serves as a representative of the company at forums and conferences.

Qualifications

• Minimum Education and/or Experience: Bachelors degree from a four-year college or university with six to seven years of related experience with project mining, consulting, and fundamental analysis, or equivalent combination of education and experience related to the discipline.
• Certificates, Licenses, Registrations: Must possess current, legally valid driver’s license and meet the Company's driving record requirements. One or any combination of the following types of certifications is preferred: Six Sigma, Lean, CIS, or CQA.

Communication Skills

• Ability to express complex ideas in simple terms.
• Ability to negotiate and gain consensus on the cross-functional project team simultaneously meeting the needs of all stakeholders.
• Ability to read, analyze, and interpret common professional literature, technical journals, and financial reports.
• Ability to write reports, business correspondence, and program and process documentation.
• Ability to write and deliver effective speeches and presentations on complex topics to various groups.

Computer Skills

• Advanced knowledge of word processing, presentation, spreadsheet, and diagramming software.
• Frequent and extensive travel is required.

Analysis And Problem-Solving

• Ability to use innovation and creativity to integrate different ideas and solve problems.
• Ability to problem solve and build consensus among groups.
• Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions.

Scope And Impact

• Manages multiple cross-enterprise projects and initiatives impacting both revenue and cost savings.
• Collaborates with colleagues and geographically dispersed teams on various assignments.
• Makes recommendations to improve the financial and operational performance of the organization.

Physical Demands

• Sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time.
• Good vision and ability to adjust focus is required.
• Manual dexterity is required.
• Must occasionally lift and/or move up to 10 pounds.
• Frequent and extensive travel is required.

Safety And ADA Statement

• Safety Statement: Safety is a core value at (TXNM Energy/PNM/TNMP) and our vision, "everyone goes home safe", reflects our commitment to promoting an environment conducive to learning, improving and building safety practices. Our safety value is built upon the belief that every employee deserves to work in an environment free from harm.
• ADA Statement: If you require assistance with the job application process due to a disability, please contact HR ADA Analyst, at 505-241-4627.