MGR, RES DISTRICT I - TRINITY COLLEGE

Location: Trinity College – Hartford, CT

About the role

Working as a Resident District Manager (RDM) for Chartwells Higher Education at Trinity College, you will manage a large multi-unit campus dining account. You will serve as the point of contact for the client, lead the team within the account, and manage the overall operation. You will provide planning and direction to achieve operational and financial goals in a dynamic campus environment while maintaining strong client relationships.

Responsibilities

• Leads, manages, and inspires a diverse team at a large account to provide top-notch service to clients and the community.
• Drives and develops self and team toward building strong relationships with clients and achieving key performance indicators (profitability, safety, employee engagement, etc.).
• May serve on the district leadership team and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community.
• Ensures decisions are weighed for risk/reward and short/long-term implications while gathering input from the team and partners.
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account.
• Serves as the representative/brand ambassador of Compass within the district and community; attends key client and community events.
• Ensures client needs are met or exceeded, retains the account, identifies cross-sell opportunities, and assists in the rebid process as directed.
• Supports functional areas of operation, including safety, marketing, nutrition, and culinary.
• Ensures adherence to local, state, federal, and company policies; conducts unit audits for key areas (e.g., food storage, sanitation).
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, completing all required reporting on time.
• Champions development within the account; conducts performance evaluations and succession planning; understands all roles within the operation.
• Owns the financial results for the account and works with leadership to ensure accuracy in reporting, forecasting, and budgeting processes.
• Ensures consistent and fair administration of all policies and procedures.

Qualifications

• Bachelor’s degree and a minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other support services.
• Well-versed in all aspects of foodservice management with a proven track record of success.
• Proven track record of leading a business and a team, with strong customer service and financial acumen.
• Demonstrates strong initiative, critical thinking, ownership, communication (listening, written, and verbal), multi-tasking, prioritization, and organization skills.
• Champions an inclusion mindset; is proactive, positive, professional, and resilient.
• Excellent computer skills and proficiency with Microsoft Office suite and POS software.

Skills

• Leadership and team management
• Client relationship management
• Financial and operational acumen
• Compliance and regulatory knowledge (USDA, food safety, sanitation)
• Strategic planning and decision-making
• Communication and interpersonal skills

Benefits

• Medical, dental, and vision insurance
• Life insurance / AD&D
• Disability insurance
• Retirement plan (401k)
• Paid time off (PTO)
• Holiday time off (varies by site/state)
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee assistance program
• Flexible spending accounts (FSAs)
• Paid parental leave
• Personal leave

Pay

$100,000 – $120,000 per year