MGR, RES DISTRICT I

Location: Bay Area (Oakland, San Francisco, San Jose) • Pay Grade: 17 • Reports To: District Manager

About the role

At over 300 college and universities around the country, Chartwells Higher Education is re-inventing the on-campus dining experience. We are challenging the norm and setting new standards by investing in high-tech, food-infused social spaces that bring people together to promote meaningful relationships and interactions. We are seeking a Resident District Manager (RDM) to manage a large multi-unit dining account, serving as the point of contact for the client and leading the team to achieve operational and financial goals in a dynamic environment.

Responsibilities

• Leads, manages, and inspires a diverse team at a large account, with the goal of providing top-notch service to the client, students, and community
• Drives and develops self and team towards building strong relationships with the client(s) and achievement of key performance indicators (profitability, safety, employee engagement, etc.)
• May serve on district leadership team and participates in ongoing conversations with peers to share best practices, mitigate risks, champion diversity, and build community
• Ensures decisions are weighed for risk/reward and short/long-term implications while gathering input from the team and partners
• Fosters a culture of transparency, understanding, education, safety, and accountability at the account
• Serves as the representative/brand ambassador of the Chartwells team within the district and community; attends key client and community events
• Ensures client needs are met or exceeded, retains the account, finds cross-sell opportunities, and assists in rebid process as directed
• Supports functional areas of operation, including but not limited to safety, marketing, nutrition, and culinary
• Ensures adherence to local, state, federal, and company policies, and conducts unit audits to ensure conformance for key areas (e.g., food storage, sanitation)
• Maintains compliance with USDA regulations and guidance for all applicable meal and retail programs, along with completing all required reporting on time
• Champions development within the account; conducts performance evaluations, along with succession planning for the account; has full understanding of all roles within operation
• Owns the financial results for the account and works with leadership to ensure accuracy for reporting, forecasting, and budgeting processes
• Ensures consistent and fair administration of all policies and procedures
• Occasional travel required in this position

Qualifications

• Educational minimum and work experience per USDA Professional Standards for the account(s)

Preferred Qualifications

• Bachelor’s degree and minimum of three (3) years of management experience, preferably in foodservice, hospitality management, plant operations management, environmental services, laundry, or other support services area
• Well-versed in all aspects of foodservice management with a proven track record of success
• Proven track record of leading a business and a team, strong customer service, and good business and financial acumen
• Demonstrates strong initiative, critical thinking, ownership, communications (listening, written, and verbal), multi-tasking, prioritization, and organization skills
• Champions the inclusion mindset and is proactive, positive, professional, and resilient
• Excellent computer skills and proficiency with Microsoft Office suite and POS software

Pay

Salary: $160,000 - $175,000

Bonus eligible up to 30%

Benefits

• Medical, Dental & Vision insurance
• 401K
• Paid Time Off (PTO)
• Holiday Time Off (varies by site/state)
• Life Insurance / AD&D
• Disability Insurance
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.